Customer Service Representative

Crown City Consulting, a Charlotte-based sales and marketing firm, is hunting for a Customer Service Representative who can deliver service so friendly it feels like emotional support for AT&T Fiber. The Customer Service Representative turns sales chats into service magic, service moments into sales wins, and sales energy into pure fiber-fueled joy.

As a Customer Service Representative, you’ll walk up to residents like a service diplomat negotiating peace between humans and their Wi‑Fi. The Customer Service Representative blends AT&T Fiber knowledge with sales charisma and delivers service so warm it could calm a feral cat or raccoon, or maybe both.

Key Responsibilities of the Customer Service Representative

• Initiate face-to-face conversations to understand household needs, positioning AT&T Fiber as the premium solution while building a foundation for successful sales outcomes.

• Deliver clear, jargon-free explanations of AT&T Fiber benefits during in-person meetings, ensuring customers feel confident in their sales consultation experience.

• Convert service inquiries into AT&T Fiber upgrades by highlighting real-world advantages like seamless streaming, directly supporting sales growth objectives.

• Strengthen customer relationships through personalized face-to-face interactions, reinforcing how AT&T Fiber delivers unmatched reliability for work and play.

• Execute consultative sales strategies that align AT&T Fiber packages with client lifestyles, driving satisfaction and long-term retention.

• Document engagement insights to refine future AT&T Fiber presentations and enhance overall sales performance.

Minimum Qualifications of the Customer Service Representative

• Experience in retail, sales, or support is a plus, but not required.

• Completes tasks with an accuracy that terrifies anyone who has ever made a typo.

• Moves through service settings like a seasoned traveler who knows the map is lying.

• Discusses AT&T Fiber plans with the unsettling confidence of someone who’s memorized every pricing tier in a past life.