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Customer Service Representative

GTT

Carol Stream, IL

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JOB DETAILS
SKILLS
Banking Services, Biology, Biotech and Pharmaceutical, Communication Skills, Cross-Functional, Customer Escalations, Customer Relationship Management (CRM), Customer Service Management, Customer Support/Service, Dental Insurance, Distribution Services, English Language, Establish Priorities, Financial Services, Forecasting, Fortune 500 Customers, Manufacturing, Multitasking, Needs Assessment, Order Management, Order Processing, Order/Customer Fulfillment, Organizational Skills, Power Management, Presentation/Verbal Skills, Process Improvement, Production Schedule, Project Tracking, Purchasing/Procurement, Record Keeping, Resolve Customer Issues, Retail, Retirement Funds, Spanish Language, Spreadsheets, Sustainability, Time Management, Track Customer Issues, Vision Plan, Warehousing, Writing Skills
LOCATION
Carol Stream, IL
POSTED
2 days ago
Primary Job Title:
Customer Service Representative - Power Connections, Vehicle Group

Alternate/Related Job Titles:
Customer Support Representative
Order Management Specialist
Client Services Coordinator
Account Services Representative
Customer Operations Representative

Location:
Carol Stream, IL

Onsite Flexibility:
Onsite

Contract Details (Contract roles only):

  • Position Type: Contract
  • Contract Duration: 12 Months
  • Start: As Soon As Possible
  • Pay Rate: $30/hr
  • Shift Schedule: Monday to Friday – 8:00 AM – 4:30 PM

Job Summary

Serves as the customer’s advocate for Vehicle Group North America customers, ensuring superior levels of customer service and order management for assigned accounts.
This role focuses on efficient and effective order management to ensure on-time and complete shipments by monitoring customer requirements, resolving issues, and coordinating closely with manufacturing and distribution teams.

Key Responsibilities

  • Maintain (enter and follow up) customer order entries and monitor status daily to manage late issues
  • Prioritize and escalate customer line-down situations and past-due orders with scheduling, production, and purchasing
  • Instruct warehouse on order fulfillment and/or inventory replenishment
  • Respond to customer inquiries regarding capacity increases and safety stock requests
  • Answer inquiries related to new products and lead times
  • Perform price confirmation and entry
  • Prepare and manage Bills of Lading
  • Schedule transportation
  • Coordinate material and purchased component availability with purchasing and communicate updates to customers
  • Review customer forecasts and relay information to appropriate departments
  • Build and maintain spreadsheets
  • Maintain records, transactions, and inquiries
  • Act as a company ambassador
  • Understand customer needs through quality conversations and follow-up calls
  • Report unsafe conditions or practices
  • Keep Customer Service Manager informed of areas of concern

Required Experience

  • Bachelor’s degree in Business or Technical discipline
  • 2+ years of customer service experience in a manufacturing environment
  • Excellent verbal and written communication skills
  • Strong problem-solving and listening skills
  • Highly organized with strong multi-tasking ability
  • Demonstrated aptitude in Microsoft Office
  • Team-oriented with a positive outlook

Nice-to-Have Experience

  • Spanish and English speaking capability
  • Experience using reporting tools to identify order management inconsistencies
  • Experience supporting continuous process improvement initiatives

Required Skills

  • Order entry and order management
  • Customer relationship management
  • Inventory and shipment coordination

Preferred Skills

  • Reporting and data analysis
  • Forecast review and supply coordination
  • Transportation scheduling
  • Process improvement mindset
  • Cross-functional collaboration

Additional Skills

  • Price confirmation and documentation management
  • Bill of Lading preparation
  • Spreadsheet development and maintenance
  • Over/under order message analysis
  • Deep understanding of Vehicle Group products, markets, and customer channels

Benefits

  • Medical, Vision, and Dental Insurance Plans
  • 401k Retirement Fund

About the Client

Intelligent power management company focused on sustainability and improving quality of life. Offers solutions for efficient and reliable power management. Committed to innovation and making a positive impact on the world. Join our team and make a difference.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.
Job Number:
26-01835
Hashtags:
#gttic  #gttjobs

About the Company

G

GTT