Customer Service Representative - Caledonia Area

Customer Service Representative | Caledonia, MI

Salary Range: $44,000 - $64,000 depending on experience

Are you a skilled professional with a passion for excelling in customer service representative? The Pivot Group is dedicated to building meaningful connections in the manufacturing community. We are collaborating with companies in Caledonia seeking experienced Customer Service Representatives.

The Opportunity

We partner with manufacturers across Caledonia seeking Customer Service Representatives who want more than a lateral move. These companies hire intentionally, and we connect them with professionals ready for roles that fit.

Key Responsibilities

• Process customer orders accurately, including product specifications, quantities, and delivery requirements.
• Respond to inquiries regarding product availability, lead times, order status, and shipping information.
• Resolve customer complaints and issues related to product quality, delivery discrepancies, or service.
• Liaise with production, logistics, and quality control departments to provide timely customer updates.
• Maintain accurate customer records and update CRM systems with interactions and order details.
• Assist customers with product specifications, part numbers, and basic technical information.
• Coordinate return merchandise authorizations (RMAs) and process product returns or exchanges.

Recommended Qualifications

• Proven experience in customer service, preferably within a manufacturing or industrial environment.
• Excellent verbal and written communication skills, with the ability to convey technical product information clearly.
• Proficiency with CRM software and order management systems.
• Demonstrated ability to resolve complex customer inquiries and product-related issues efficiently.
• Strong understanding of manufacturing processes, products, and supply chain logistics.
• High attention to detail for accurate order processing and documentation.

Bonus Qualifications

• Familiarity with manufacturing processes or production environments.
• Experience with ERP or MRP systems (e.g., SAP, Oracle).
• Ability to understand or communicate basic technical product specifications.
• Basic understanding of supply chain logistics or inventory management.

Job Titles That Should Apply

Customer Service Representative, Customer Service Agent, Customer Support Representative, Customer Support Specialist, Customer Care Specialist, Client Service Representative, Contact Center Representative, Help Desk Agent, Customer Experience Specialist

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.