Customer Service Representative - CA

Overview

Good Things Start Here.

Good things are happening at Berkshire Hathaway GUARD Insurance Companies—an A+ (Superior) rated, nationwide Property & Casualty insurer backed by Berkshire Hathaway. With supportive leadership, collaborative teams, and opportunities to grow, GUARD is a place where people build meaningful, long‑term careers.

Good Things You Can Count On.

• Hybrid schedule: 2 days remote / 3 in‑office
• Predictable hours (no nights, weekends, or holidays)
• Competitive pay + generous PTO
• Medical, dental & vision starting day one
• 401(k), tuition reimbursement & longevity bonuses

Responsibilities

Are you passionate about helping people, solving problems, and delivering exceptional service?

At Berkshire Hathaway GUARD, our Customer Service Representatives are the voice of our company. You’ll be the trusted connection between our insureds, agents, and partners—providing clarity, confidence, and outstanding support with every call.

 What You’ll Do

As a Customer Service Representative, you’ll:

• Be the first point of contact for insureds, agents, providers, claimants, vendors, and other callers via inbound and outbound phone calls
• Answer questions about our insurance products and services with clarity and professionalism
• Take ownership of each interaction, aiming for first‑contact resolution whenever possible
• Resolve inquiries or smoothly escalate complex issues to the right team
• Accurately document customer interactions and maintain detailed records
• Use our systems, tools, and knowledge resources to deliver timely, accurate information
• Consistently provide polite, courteous, and empathetic service—even in challenging situations
• Share customer feedback to help us continuously improve our service experience

Qualifications

• Excellent communication, problem solving skills, and attention to detail are essential, along with a customer-focused approach.
• Ability to work in fast-paced environment.
• Demonstrate empathy and understanding towards customer concerns.
• Proficient use of a computer system and relevant software.
• A commitment to delivering exceptional customer service.
• Previous call center experience preferred

Salary Range

$47,000-$67,000

The successful candidate is expected to work in one of our offices 3 days per week and also be available for travel as required.

The annual base salary range posted represents a broad range of salaries around the U.S. and is subject to many factors including but not limited to credentials, education, experience, geographic location, job responsibilities, performance, skills and/or training.