Customer Service Representative Bilingual Spanish
TemPositions Group Of Companies
Syosset, NY
Our client, located in Syosset, is seeking a Customer Care Representative on a long term temporary basis. This person will be responsible for coordinating, and addressing incoming customer issues from agents, stores, and customers.
DUTIES AND RESPONSIBILITIES:
- Communicates with agents, stores, or customers either by telephone or email to provide further additional information regarding products or services. The CCR will assist with their inquiry as far as they can and will determine if it needs to be escalated to the Level 2 CCR. The CCR can be expected to take 30-50 calls per day
- Managing emails coming in from their ticketing system that is utilized by customers to send issues and have their questions answered. They will be expected to open tickets, check requests and reply to customers
- Collects the required information regarding matters or complaints that require further attention.
- Maintains records of all transactions and interactions made with customers.
- Makes decisions about the complaint’s genuineness and determines possible reasons behind every complaint.
- Ensures that the information regarding customer requests and complaints is provided accurately and efficiently.
- Performs other duties as assigned by supervisor.
QUALIFICATIONS:
- Required to be bilingual in Spanish
- Customer Service
- Experience with de-escalation a big plus
- Data entry skills
- Comfortable working in a fast paced environment
- Microsoft office (Outlook, word, excel (basic)
- Excellent verbal and written communication skills.
Hours: 9-5:30pm Mon-Fri with a half hour lunch
Onboarding: Drug and Background
Job Types: Full-time, Temporary
Pay: $21.50 - $22.00 per hour
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.
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About the Company
TemPositions Group Of Companies
Founded in 1962, The TemPositions Group of Companies is a privately owned full-service staffing firm offering temporary, contract temp-to-hire and direct hire services. We’re one of the largest regional staffing firms in the country, serving the New York, Connecticut, New Jersey and California markets.
While there are very few companies that can offer clients a truly broad range of skill sets, we can. We’re comprised of multiple specialized divisions, each staffed with individuals possessing years of hands-on industry experience. By having similar backgrounds to both our clients and the professionals we place, our internal staff understands the nuances and can select precisely the right individuals for the job. They can also proactively identify innovative ways of assisting our clients, and develop the appropriate systems or programs to translate these ideas into reality.
The TemPositions Group of Companies is an Equal Opportunity Employer and does not discriminate on the basis of race, creed, color, national origin, alienage or citizenship status, gender, sexual orientation, age, disability, marital status or genetic information.