Customer Service Representative Bilingual
Tech Providers Inc.
Phoenix, AZ
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JOB DETAILS
SALARY
$1–$1 Per Hour
SKILLS
Administrative Skills, Case Management, Communication Skills, Copying Machines, Customer Support/Service, Data Entry, Database Technology, English Language, Fax Machines, Identify Issues, Legal, Litigation, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multilingual, Spanish Language, Telephone Skills
LOCATION
Phoenix, AZ
POSTED
1 day ago
Duration: 12 months with strong likelihood for extension
Location: Phoenix, AZ 85003- (Onsite)
Position Description / Job Description
- Interacts directly with the public, jurors, attorneys, case managers, court staff, outside agency staff, court interpreters, deputies, and court security.
- Prepares the courtroom for hearings, coordinates courtroom actions with Courtroom Clerk, and manages the courtroom during proceedings maintaining order and integrity of the court process.
- Prepares jury room, oversees jury panels, escorts jurors to and from the courtroom, and tends to the needs of the jury including answering non-legal questions.
- Assists witnesses and attorneys during proceedings, including monitoring exhibits for admission prior to publishing to the jury using e-courtroom equipment.
- Prepares e-courtroom equipment (digital FTR recorder, white noise machine, electronic presentation equipment, electronic fingerprint equipment etc.) for use during hearings; coordinates the use of and runs equipment during hearings and troubleshoots technical issues.
- Utilizes court system (iCIS) check-in and printed calendar to determine whether case parties are present, obtain additional information/documents needed for court from litigants, call all parties into the courtroom, communicate cases called with courtroom clerk and the Judicial Officer.
- Prepares files for the court, distributes the court calendar, reviews files for missing information and court readiness, reviews motions for accuracy and compliance with rules of procedure; contacts parties for missing information.
- Assists with case processing, setting hearings, and providing hearing dates during court proceedings.
- Performs critical data entry of hearing outcomes and results into the court system (iCIS) in real-time in order to maintain updated data, modify existing records, or initiate court-ordered actions.
- Utilizes court database systems to complete the final upload of documents into the court docket.
- Works collaboratively with other divisions to offer assistance in times of need, emergency situations, and as scheduled.
- Provides back-up coverage of Judicial Assistant duties at the direction of the Judicial Officer/court administration.
- Assists the Judicial Officer and Judicial Assistant with the calendar & other assignments by request.
Skills Required
- Effectively and professionally communicating verbally and in writing to convey information effectively and appropriately based on the audience, including providing directives to large groups of people.
- Utilizing the following programs and equipment; Microsoft Outlook, Word, & Excel; iCIS, OnBase, eFile, multi-line telephone system, copy machine, e-courtroom equipment, and fax machine/ faxination.
- Critical thinking and evaluating information to determine the best solution.
Skills Preferred
- Bilingual skills in Spanish/English.
- Experience within a courtroom environment; maintaining order and integrity of the court process.
- Experience with Microsoft Outlook, Microsoft Word, iCIS, multi-line telephone systems, copy machine, and faxination.
Experience Required
- Two (2) years of progressively responsible administrative experience, preferably in a court or legal environment, or other experience that would demonstrate possession of the required knowledge and abilities.
- Post-secondary education may be considered in substitution for one (1) year of the required experience.
About the Company
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