Customer Service Representative – Auto Glass Experts

Join a tight-knit team that's all about taking care of people and their vehicles!

At Auto Glass Experts, we're a small, family-owned business proudly serving the Concord, NC community. We specialize in fast, reliable auto glass repair and replacement, and we're known for our professional, down-to-earth approach and genuine care for every customer who walks through our door. We're agile, customer-obsessed, growing and we're looking for someone who loves helping people to join us as our next Customer Service Representative.

What you'll do every day:

• Make outbound calls to existing customers and warm leads to schedule repairs, replacements, or follow-ups—turning conversations into happy, loyal clients
• Deliver friendly, top-notch customer service by phone, in-person, or email—answering questions, calming concerns, and making sure everyone drives away smiling
• Listen to customer needs (cracked windshield after a storm? Rock chip from the highway?), recommend the best solutions, and explain options clearly
• Keep detailed, accurate records of every interaction, quote, and appointment using our systems
• Follow up proactively to confirm satisfaction and fix any issues fast allowing us to build trust that keeps customers coming back and referring friends

What we're looking for:

• Previous customer service experience (call center, retail, auto-related a big plus—but not required; we'll train the right person!)
• Excellent verbal and written communication skills—you're clear, patient, and friendly even on tough days
• Strong problem-solving mindset—you stay calm and find solutions when things get busy
• Comfortable in a fast-paced, hands-on environment (some days are steady, others are all-hands after bad weather!)
• Basic computer proficiency (we'll get you up to speed on our quoting/scheduling software)

Why you'll love it here:

• Competitive pay + benefits  
• Real opportunities for growth—a small team means you can take on more responsibility quickly (many of our team members have advanced into leadership roles)
• Supportive, family-like work environment—no corporate red tape, just good people helping good people
• Be part of a business that makes a tangible difference: getting families safely back on the road every day
• Stable hours in a respected local industry

If you're passionate about exceptional service, enjoy building real relationships, and want to work somewhere that values you as much as our customers, we'd love to meet you!

Apply today! We're reviewing applications immediately—don't wait!