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Customer Services Representative

Roles and responsibilities:Must be local to Austin Must be available for any 8 hour shift from 7 am to 7 pm. This role provides unbiased assistance to Medicaid Providers with questions regarding eligibility, medical.

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Job Title: Customer Service Representative Location: Austin, TX (On-site) Roles and responsibilities:<ul><li value="NaN">Must be local to Austin Must be available for any 8 hour shift from 7 am to 7 pm.</li><li value="NaN">We are unable to accommodate schedule change requests during the first 90 days.</li><li value="NaN">This role provides unbiased assistance to Medicaid Providers with questions regarding eligibility, medical</li><li value="NaN">claims status, and other program questions.</li><li value="NaN">Assists with problem resolution, as needed.</li><li value="NaN">Responds to phone inquiries in a prompt, courteous and concise manner.</li><li value="NaN">Documents all encounters in clear and concise online logs.</li><li value="NaN">Transfers callers to other Call Center units as needed.</li><li value="NaN">Meets individual performance standards.</li><li value="NaN">Performs other duties as may be assigned by management.</li><li value="NaN">Attains and maintains the strict required attendance and performance metrics.</li></ul>

Customer Service Representative

Artech LLC

Austin, TX

About the Company

Artech LLC