Customer Service Representative
Joulé
02703, MA
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JOB DETAILS
SALARY
$17–$18 Per Hour
SKILLS
Cardiovascular Disease, Customer Experience, Customer Relations, Customer Support/Service, Disease Treatment, Establish Priorities, Fax Machines, Healthcare, Identify Issues, Interpersonal Skills, Medical Diagnosis, Nutrition, Organizational Skills, Outsourcing, Problem Solving Skills, Sales, Service Delivery, Technical Support
LOCATION
02703, MA
POSTED
12 days ago
Location: Framingham, MA 01702
Schedule: M-F 9:30 am-6 pm
Type: 6-month contract with the possibility of extension or conversion
Hourly rate: $17-$18 an hr
Start date: Immediate
Our client is a healthcare company focused on transforming the treatment of cardiovascular disease and related diseases with novel diagnostics, reports, and a personalized, scientifically designed nutrition and lifestyle program. They are seeking a Customer Service Representative who will be responsible for the day-to-day interaction between the company and its customers.
Responsibilities:
- Responsible for the day-to-day interaction between our client and their customers to ensure a consistent and compelling customer experience.
- Interact with internal and external customers in a friendly, helpful, and professional manner.
- Responsibilities include but are not limited to inbound calls, outbound calls, faxes, and emails, resolving TIQs, responding to internal and external inquiries, troubleshooting and problem-solving, interfacing with the sales force, and meeting standards for excellent quality.
- Associate/Bachelor's Degree with no experience OR HSD with 1 year of Customer Service Experience
- Looking for someone who is flexible and adaptable, able to switch gears quickly, and who works well under pressure.
- Ability to demonstrate outstanding customer service skills,
- Solid interpersonal skills with a proven record of working within a team setting.
- Solid organizational skills with the ability to handle conflicting priorities.
System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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Ref: #558-Scientific
About the Company
J
Joulé
With extensive scientific, clinical, and healthcare industry experience, Joulé recruiters excel at placing talent across core specialty areas:
- Scientific staffing for hard-to-find skills
Working across every scientific discipline, Joulé places biologists, chemists, scientists, technicians and other specialists.
- Clinical lifecycle recruiting
From research to regulations, safety to statistics, Joulé helps clients manage every stage of the clinical development lifecycle.
- Equipment calibration, maintenance and validation
Laboratory and facility support comes with a total quality commitment backed by ISO 9001:2008 certification.
- National healthcare recruitment
Trust Joulé’s extensive experience in physician, advanced practice provider and executive direct placement search.
COMPANY SIZE
500 to 999 employeesINDUSTRY
Biotechnology/Pharmaceuticals
WEBSITE
https://www.jouleinc.com/