Customer Service Representative - Associate (Family Owned Call Center)

Customer Service Representative - Associate (Family Owned Call Center)

Customer Service Representative | Call Center | Customer Support | CSR

Brody Brothers Pest Control, a family owned company, is hiring several friendly, upbeat Customer Service Representatives (CSR) to join our onsite call center team in Owings Mills, MD. This is a full-time, in-office Customer Service Representative position for someone with a bubblypersonality, a kind heart, and a genuine desire to help customers.

If you love talking to people, solving problems, and making customers feel taken care of, this Customer Service Representative role could be a great fit. Others who have succeeded in this role have a background in sales, teaching, hospitality, and customer service. It is a win-win for our customers when they know that we have articulate customer service representatives who can not only communicate the answer to a question, but put it in terms that are easily understood by folks without formal training in entomology.

Why You'll Love This Customer Service Representative Role

• Family-owned business with an amazing culture! We work hard and play hard!

• Supportive, no-drama team environment.

• Fast-paced but positive and upbeat workplace where we face things as a team!

• Your kindness and personality truly matter here!

Our Customer Service Representatives are the friendly voice of our company. Customers rely on our CSRs to be patient, clear, and reassuring while guiding them through scheduling and service questions.

Customer Service Representative Responsibilities

• Answer inbound calls and assist customers with warmth and professionalism

• Schedule service appointments accurately and efficiently

• Explain services in a clear, easy-to-understand way

• Communicate with field technicians to ensure smooth service

• Help new customers get started with confidence

Some Customer Service Representatives may grow into advanced scheduling and technician routing roles if they enjoy technology and organization.

Schedule & Pay

• Starting pay: $18 per hour

• 40 hours per week

• Monday-Friday: 8:00 AM-4:30 PM OR 9:00 AM-5:30 PM

• Occasional Sundays during busy season (warm months)

• No Saturdays - EVER! :-)

Your qualifications:

• Friendly, positive, and bubbly personality

• Strong communication and listening skills

• Desire to help customers and make their day easier

• Willingness to learn new systems and technology

• Previous customer service or call center experience preferred

Benefits

• Paid training

• Paid time off (increases with tenure)

• Internal competitions with bonus opportunities!

• CareFirst health insurance (3 plans, significant employer contribution)

• Dental & vision insurance (100% employer-paid)

• Life insurance (100% employer-paid)

• Short-term disability (100% employer-paid)

• 401(k) with company match up to 4%

• Employee referral bonuses

Brody Brothers Pest Control is a 10-time Angie's List Super Service Award winner and a Best of Baltimore award recipient. Join a company where Customer Service Representatives are respected, supported, and valued.

Apply today to start your career as a Customer Service Representative.

EOE | Drug-Free Workplace

Job offer, reference checks, background check, and drug screen.