Customer Service Representative
Iowa State Bank
Algona, IA
JOB DETAILS
SALARY
$39,000–$44,000 Per Year
SKILLS
Analysis Skills, Customer Relations, Customer Support/Service, Financial Services, Financial Transactions, High School Diploma, Identify Issues, Mathematics, Multitasking, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Team Player, Telephone Skills, Time Management, Writing Skills
LOCATION
Algona, IA
POSTED
3 days ago
Responsible for performing various financial transactions while delivering exceptional customer service, the Customer Service Representative serves as a trusted resource for customer needs. Duties of this position include:
- Provide prompt, professional customer service by assisting with account inquiries, service requests and issue resolution.
- Greet and assist walk-in customers, vendors and visitors; answer incoming calls and route inquiries to appropriate staff while providing accurate and timely responses.
- Maintain, balance, and verify cash drawer within established variance limits. Count, wrap and bag coin as needed.
- Identify customers' financial service needs. Recommend relevant products, services and promotional offerings.
A high school diploma or equivalent is required. Previous customer service experience is preferred.,
Additional qualifications of the position include:
- Ability to maintain multiple tasks while maintaining composure.
- Ability to analyze problems, identify workable solutions, and select the appropriate course of action in an unbiased manner.
- Advanced customer relationship skills.
- Strong math and analytical skills.
- Ability to collaborate with peers and management in a professional manner.
- Ability to demonstrate initiative, diligence and strong organizational skills.
- Strong written and verbal communication.
Compensation details: 39000-44000 Yearly Salary
PI044770330fd0-25401-39612984
About the Company
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