Customer Service Representative - Admin/Scheduler
Parshall Companies
Traverse City, MI
Team Parshall is hiring!
Customer Service Representative - Administrative Assistant/Scheduler
Location: Traverse City, MI
Employment Type: Full-Time | In-Office
Parshall is seeking a Customer Service Representative to join our growing team. This is a high-impact role supporting our Tree, Lawn, and Pest Control divisions through customer communication, scheduling, and program management. We're looking for someone who is positive, driven, highly organized, and thrives on delivering excellent service in a fast-paced setting.
Key Responsibilities:
Act as the first point of contact for customers via phone and email
Schedule and coordinate service appointments for multiple divisions
Maintain customer records, program details, and service reminders with accuracy
Communicate clearly with field crews, division leaders, and customers
Assist with administrative support and general office coordination
Deliver friendly, helpful, and solution-focused communication at every interaction
What Are You Made Of:
A “Success is my Duty” attitude
Hardworking and diligent
Willingness to be a team player
Integrity, honesty, and accountability
Ability to adapt and multitask in a high-volume setting
Experience in customer service, admin, or scheduling roles preferred
Excellent communication and multitasking skills
Strong attention to detail and comfort with digital tools/systems
What We Offer:
Competitive pay
Paid holidays
Overtime opportunities
Paid education (if eligible)
Medical, dental, and supplemental insurance options
Paid vacation (PTO)
Simple IRA with company match
Why Work at Parshall:
We’re a company that believes in building careers, not just filling roles. At Parshall, you’ll be part of a team that values hard work, accountability, and a positive attitude. We support growth, encourage initiative, and reward excellence.
To Apply:
Send your resume to hr@parshallcompanies.com
Questions? Call us at 877-250-2060