Customer Service Representative - $21/hour
Beacon Hill
Huntersville, NC
Customer Service Representative
The Customer Service Representative provides support for customer service operations, ensuring smooth billing, account management, and communication with customers. This role involves problem-solving, managing customer inquiries, coordinating with internal teams, and ensuring accuracy in billing and account records. The ideal candidate thrives in a fast-paced environment, values excellent customer service, and has strong organizational and communication skills.
Key Responsibilities
Deliver excellent customer service, addressing inquiries, concerns, and account issues in accordance with company policies.
Handle complex customer concerns and provide guidance as needed.
Support billing operations for multiple customer groups, ensuring accuracy, timely processing, and proper documentation.
Manage account updates, refunds, rate changes, and reconciliations.
Assist with scheduling, work order management, and coordination of service activities.
Maintain and use the customer information system, troubleshooting minor issues as needed.
Collaborate with internal teams during special events or outages to ensure customer support needs are met.
Generate and review daily, monthly, and ad hoc reports to support operational and financial accuracy.
Recommend updates to customer service policies and procedures to improve efficiency and service quality.
Qualifications
High school diploma or equivalent required; vocational or technical training preferred.
Minimum 2 years of experience with electric utility systems, customer service, or related operations.
Experience in billing, account management, or financial reconciliation preferred.
Strong problem-solving skills and the ability to handle multiple tasks in a fast-paced environment.
Excellent communication, organizational, and teamwork skills.
Comfortable with standard office equipment, including computers, keyboards, and software systems.
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future (TM)