Customer Service Rep

Job Title: Customer Service Rep

Location: Fully Remote

Pay: 20/hr, W 2

Join our dynamic team and work from the comfort of your home! We are seeking a dedicated professional to support complex research transactions and communicate effectively with government agencies. This is an excellent opportunity for individuals with experience in government roles or those who have interacted with governmental agencies.

• 100% remote work
• Ideal candidates have government experience, either as an intern or entry-level team member in state or local government, or have worked in roles requiring contact with governmental agencies

Duties and Responsibilities

• Support large-scale, complex research transactions by conducting industry and location-specific research
• Identify all federal, state, county, and city-level business licensing requirements
• Communicate directly with government agencies to assist with business license research inquiries
• Synergize with internal teams to ensure seamless service transitions
• Utilize GIS and other geocoding/mapping tools for data validation purposes

Qualifications

• Exceptional interpersonal skills for communication with partners, government agencies, colleagues, and clients
• Use of considerable tact and discretion when handling partners, clients, or sensitive data
• Ability to adapt to a changing regulatory environment
• Independent worker capable of handling pressure, multitasking, and prioritizing work effectively
• Excellent organizational and communication skills, both verbal and written
• Desire to work in a fast-paced environment
• Outstanding skills using personal computers in a Windows-based environment, including Microsoft Office Suite and Adobe PDF, with an emphasis on Excel