Customer Service Rep - WA
ABC Medical, Inc
Spokane, WA
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JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Best Practices, Business Services, Call Centers, Call Volume, Communication Skills, Computer Systems, Customer Experience, Customer Relations, Customer Support/Service, Dental Insurance, Durable Medical Equipment, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Home Care, Industry/Trade Analysis, Insurance Regulations, Medical Products, Needs Assessment, Ostomy, Problem Solving Skills, Quality Assurance, Quality Metrics, Record Keeping, Regulations, Resolve Customer Issues, Time Management, Urology, Vision Plan, Wound Care
LOCATION
Spokane, WA
POSTED
30+ days ago
Location: Port Saint Lucie
Department:
You Will (Responsibilities):
We are seeking a dedicated and customer-focused individual to join our fast-paced team as a Customer Service Representative in our high-volume call center. As a crucial part of our organization, you will be responsible for ensuring positive customer experiences by addressing inquiries, resolving issues, and providing exceptional service over the phone. Our customers rely on our services to live a fulfilling life, so empathy and compassion are paramount.
Customer Support:
Handle inbound and outbound customer calls, emails, and inquiries with professionalism and courtesy.
Provide accurate information regarding products, services, and policies.
Address and resolve customer concerns or issues in a timely and effective manner.
Communication:
Communicate effectively and empathetically with customers to understand their needs.
Provide clear and concise information to customers on products, services, and processes.
Document all customer interactions and maintain accurate records.
Product Knowledge:
Stay informed about the company's products, services, and promotions.
Continuously update knowledge on industry trends and customer service best practices.
Quality Assurance:
Adhere to established quality standards and guidelines in customer interactions.
Participate in training sessions to enhance skills and knowledge.
Minimum Qualifications:
High school diploma or equivalent required.
Ability to pass a drug and background check.
Basic working knowledge of computer systems; Brightree experience a plus.
Preferred Qualifications:
2+ years in a call center environment.
Previous experience in customer service or a related field.
DME or Medical experience.
Familiarity with insurance rules and regulations, including working with HIPAA and Personally Identifiable Information.
Here's what we have to offer:
Variety of Medical, Dental and Vision Insurance Plans
401k Plan
PTO and Paid Holidays
EAP
Employee Discounts
Job Req ID: 35657
EOE Statement:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Team members shall adhere to high standards of ethical conduct and will comply with and assist the Company in complying with all policies and applicable laws and regulations.
Accommodations Statement:
ABC Medical endeavors to make www.abc-med.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the ABC Medical HR Department at HR@abc-med.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
ABC Medical is an EO employer – M/F/Veteran/Disability
About the Company
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