Customer Service Rep - Senior

Axelon Services Corporation

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JOB DETAILS

LOCATION

Warwick, RI

POSTED

14 days ago

Summary:

Responsibilities:

Communicate with customers via telephone using strong communication skills, active listening, and empathy
Drive solutions that best meet the customers needs
Analyze and resolve complex customer issues such as requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
Ensure each customer experience is exceptional by leveraging effective listening skills, attention to detail, strong intellectual curiosity, and an honest desire to make a difference
Efficiently process transactions and refer requests for other policy modifications to appropriate areas
Support special product and/or service campaigns as needed, or as requested by the customer
Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customers inquiry
Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high-quality service skills

Requirements:

Must live within one hour commute of Warwick, RI
Training will be in-office for a designated duration. No time off can be taken during training and nesting period
Required to work an assigned shift during hours of operation between 8:00am 6:00pm ET, Monday through Friday
Able to work in a stationary position 75% of the time

Required Skills:

Suggested 2 years of experience in Customer Service. Prior Call Center experience is highly preferred
Strong computer/keyboard skills as well as analytical and problem-solving skills
Quickly grasps information and efficiently solves verbal challenges with strategic thinking
Communicates complex verbal and written concepts with ease
A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment
Professionally demonstrate empathy to others

Preferred Skills:

High School diploma, GED, some college experience, trade, or professional certification
A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting, and marketing functions
Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability through an empathetic communication style which promotes a quality image of the company