Customer Service Rep - Contract
TalentBurst, Inc.
Framingham, MA
Framingham, MA
3+ Months
100%Remote
Pay Rate: $20/Hour on W2
• Work Schedule: Friday - Tuesday 9am-5pm EST
• Training Schedule: Monday-Friday 10am-6pm EST
Job Summary
Answer customer service correspondences, including phone calls, letters, internet e-mails, chat, and/or social media comments. Field customer questions, resolve standard customer complaints, document information in the customer tracking system and ensure effective communication at all levels. Monitor Facebook, Twitter, Instagram, TikTok and respond to customer comments/questions.
Duties and Responsibilities:
- Respond accurately, promptly and effectively to all forms of customer communication, including phones, letters, Internet e-mails, chat, social media referrals.
- Resolve difficult and sensitive customer issues in an objective and timely manner, using problem solving and negotiation skills.
- Communicate with District Managers, Store Managers and Home Office personnel to resolve customer problems and answer questions. Escalate serious issues to protect the company/brand.
- Document customers and store information in customer tracking system. Code correctly and provide continuous updates until the issue is resolved and ready to close.
- Promote a positive Company image in support of Customer Service objectives and mission statement.
- Make sound judgment calls that align with the brand, escalation and customer service policies for social media customer related issues by following social media moderation guidelines.
- Multitask in a fast-paced environment and moderate a high volume of inbound/outbound content to provide good customer service follow up and follow through
- Special projects/duties as assigned
Skills required to perform this job:
- Proven Conflict Management Skills
- Strong Analytical and Problem Solving Skills
- Good Listening Skills
- Organizational Skills
- Prioritizing skills and effective time management
- Flexibility
- Ability to multi-task
- Excellent Verbal and Written Communication Skills
- PC knowledge including email knowledge; Word and Excel preferred
- Typing Skills
- Social Media Moderation Experience Preferred
- Ability to Separate Emotion and respond objectively
- Works well in a team environment
- A min requirement for WIFI speed-high speed connection
- Need quiet workspace, free of background noise, and good for video meetings/chats
About the Company
TalentBurst, Inc.
For over 20 years, TalentBurst Inc. has been an award-winning provider of cutting-edge Workforce Management Solutions. With a strong commitment to staying ahead in the tech landscape, we pioneer innovative approaches to talent acquisition. Our expertise spans Life Sciences, and Healthcare Staffing, Banking, Financial, IT, and Engineering, as well as Global Employer of Record (EOR), Agent of Record (AOR), State, Local Government and Education (SLED), and IC validation/compliance services. Additionally, our division, TalentProcure, leads the industry with offerings such as High Hazard Payroll, Managed Services, and Vendor on Premise (VOP) solutions.
Due to our prioritization of excellent standards, we are Joint Commission Certified and are a certified Minority Business Enterprise (MBE) in the USA and Canada. Supporting over 130 Fortune 500 companies globally, we excel in navigating the landscape of talent acquisition. In a world of constant change, we embrace developing people-centric solutions that address the unique demands of our clients. Stay connected by visiting our website and following us on social media!