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Customer Service Rep- 1st Shift

PEAK Technical Staffing

Pittsburgh, PA

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JOB DETAILS
SKILLS
Artificial Intelligence (AI), Billing, Communication Skills, Conflict Resolution, Corrective Action, Customer Support/Service, Develop and Maintain Customers, ERP (Enterprise Resource Planning), Flexible Spending Accounts, Import/Export Compliance, Inventory Management, Inventory Planning, Inventory Reports, Logistics, Manufacturing, Microsoft Excel, Microsoft PowerPoint, Negotiation Skills, Order Processing, Organizational Skills, Persuasion Skills, Problem Solving Skills, Purchase Orders, Regional Sales, Regulatory Compliance, SAP, Sales, Sales Management, Shipping/Receiving, Star Schema, Supply Chain Management, Time Management, Transportation Regulations, Warehousing
LOCATION
Pittsburgh, PA
POSTED
13 days ago

Job Summary

We are seeking a dedicated professional to efficiently manage customer orders using the SAP system, ensuring timely and problem-free product delivery. This role involves maintaining customer data, coordinating shipping, reviewing pricing requests, and resolving customer issues. The position is based in Pittsburgh, PA, a vibrant city known for its rich history, diverse culture, and thriving industries.

Responsibilities

  • Process customer orders in the SAP system to ensure timely delivery.
  • Maintain customer messages and contact information in Customer Master Data records.
  • Coordinate shipping and delivery between customers and plants.
  • Review special pricing requests for consistency and proper approvals.
  • Investigate and resolve customer deductions to prevent future issues.
  • Report inventory shortages to the Regional Supply Chain Manager and Inventory Planner.
  • Register customer complaints and provide corrective actions.
  • Develop strong working relationships with external customers.

Qualifications

  • BS degree in Business, Logistics, or Supply Chain with 5 years of related experience preferred.
  • Proficient knowledge of SAP (or similar ERP) in a manufacturing environment.
  • Functional knowledge of MS Excel and PowerPoint is desirable.
  • Strong organizational, communication, and time management skills.
  • Excellent problem-solving, persuasion, negotiation, and conflict resolution skills.
  • International logistics operations experience and knowledge of export compliance regulations are a plus.

Shift/Location

This position is onsite in Pittsburgh, PA, 5 days a week, daylight position (1st shift).

Benefits PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan.PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future. Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws. Equal Opportunity Employer (EEO) PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply. Candidate Privacy To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://peaktechnical.com/privacy-policy/and https://peaktechnical.com/ca-residents-privacy-rights/ AI Recruiting Disclosure We use AI-assisted tools to help review applications and compare your experience to job requirements, but all hiring decisions are made by human recruiters. You may request a human-only process or opt out of automated communication at any time. Required notices and our latest bias audit are available on our website: www.peaktechnical.com/ai-disclosure.

About the Company

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PEAK Technical Staffing

For over 50 years, PEAK has excelled in providing comprehensive staffing and workforce solutions. We go beyond traditional staffing to offer a holistic, on-demand workforce model, addressing every facet of your workforce needs.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1968
WEBSITE
http://www.peaktechnical.com