Customer Service/ Order Entry Clerk

Summary:
Perform variety of duties to assist internal and external customers by answering calls, responding to emails, letters, faxes, or other inquiries regarding questions on the services we offer; issuing quotes and resolving complaints. Handling all routine and medium complexity issues with proper business etiquette. Referring unusual or complex problems to his/her Manager.

Essential Duties/Responsibilities:

Order Entry
• Service customer base by responding to requests, taking and entering orders, processing paperwork, releasing products and maintain price schedules.
• Purchase order entry and submission to various vendors.
• Interfaces with Plant Manager to maintain communication and schedule product for shipments on time.
• Use, maintain and update company databases currently (Jobboss and Salesforce) in order to track all sales activity as well as identify and document key decision-makers, interests, opportunities, and expectations.
• Prioritizes workload and use of available resources within budget and time constraints.

Customer Service
• Resolve customer complaints, which may be quality, pricing, or delivery related, while balancing the interests of both the customer and Aalberts Surface Treatment.
• Exhibits desirable and appropriate professional behavior, works in a safe manner and models company values.

Sales Support
• Interact with Sales Managers to ensure good communication on customer or company issues.
• Provide quotations

Additional Knowledge, Skills, Abilities, Certifications, and Licenses:
• Experience in managing business relationships, both internal and external, where conflicting priorities must be managed with customer satisfaction as a primary goal.
• Strong understanding of the company operations and capabilities to properly support and represent Aalberts Surface Treatment in a mature and professional manner.
• Developed oral and written communication skills to meet variety of communication needs.
• Strong interpersonal skills that foster open upward and downward communication built on mutual respect.
• Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities.

Competencies:
• Analytical Thinking
• Flexibility / Adaptability
• Integrity
• Punctuality
• Reliability
• Initiative
• Trustworthiness

Physical Requirements:
Must have the physical attributes to perform job duties unaided or with the assistance of a reasonable accommodation.
Willing to work overtime when requested by management.
Ability to lift 20 pounds