Customer Service Manager

Poel Group Staffing Inc.

Lakewood,, NJ

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JOB DETAILS

SALARY

LOCATION

Lakewood,, NJ

POSTED

30+ days ago

A large, fast-paced Medical Center seeking a dynamic and forward-thinking Call Center Manager to lead their person call center team. This role is ideal for someone who thrives in an operational leadership role, is data-driven, proactive, and excited to bring fresh energy and innovation to an already strong team. The ideal candidate will bring analytical thinking, people skills, and operational creativity to improve patient communication, enhance scheduling systems, and drive performance metrics.

Responsibilities:
Lead and manage the daily operations of a person call center within a larger office.
Analyze data to optimize call workflows, improve wait times, and enhance patient experience
Implement new policies, processes, and tools to drive efficiency and accountability
Work closely with the call center supervisor to ensure team morale and productivity remain high
Monitor key performance indicators (KPIs) and generate performance reports for leadership
Ensure adherence to quality and compliance standards in patient communications
Foster a collaborative, respectful, and inclusive team culture
Participate in broader office initiatives as part of a multidisciplinary healthcare team

Qualifications:
Proven experience in team leadership, operations, or workflow management (Call center experience a plus, but not required)
Strong analytical and data interpretation skills
Excellent interpersonal and communication abilities
A natural problem solver and process improveryou dont wait to be told what to fix
High level of emotional intelligence, with a calm and confident leadership presence
Experience working in or with healthcare or patient-facing environments is a plus

Salary: $120K
Location: Lakewood, NJ

Customer Service Manager

Poel Group Staffing Inc.

Lakewood,, NJ

About the Company

Poel Group Staffing Inc.