Customer Service

Position Overview

Ultimate Staffing Services is seeking a dedicated Customer Service Representative for a role in Nevada. This position requires a candidate who excels in customer service and thrives in a fast-paced environment. The ideal candidate will have over 3 years of customer service experience and be proficient in QuickBooks and MS Office. Experience with SPS Fulfillment and prior experience in the medical device industry are considered a plus.

Responsibilities

• Order Processing: Accurately enter, process, create shipping labels and BOLs, and track customer orders using QuickBooks and SPS Fulfillment systems to ensure timely and accurate delivery.
• Amazon/Walmart Fulfillment: Manage FBA shipments and Amazon and Walmart inventory.
• Customer Support: Provide excellent customer service by promptly addressing customer inquiries via phone and email ensuring a positive customer experience.
• Product Knowledge: Develop a deep understanding of medical device products to provide accurate information and support to customers, and handle customer complaints.
• Account Management: Maintain customer accounts by acknowledging orders, resolving shipping discrepancies, and managing returns or exchanges.
• Communication: Liaise with internal departments (sales, shipping, and technical support) to resolve customer issues efficiently and provide timely updates.
• Documentation: Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Problem Solving: Proactively identify and resolve customer issues, demonstrating a problem-solving mindset and attention to detail.
• Reporting: Prepare regular reports on customer service activities, including feedback and trends, to support continuous improvement efforts.
• Process Improvement: Participate in continuous improvement initiatives to enhance customer satisfaction and operational efficiency.
• Assisting Other Departments: Help other departments when needed.

Qualifications

• Minimum of 3 years of experience in a customer service role, preferably within the medical device industry.
• Proficiency in QuickBooks and SPS Fulfillment is required.
• Strong knowledge of MS Office Suite, particularly Outlook, Word, and Excel.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Strong problem-solving skills and a proactive approach to customer service.
• Detail-oriented with strong organizational skills.
• Ability to learn quickly and adapt to changing environments.
• Previous experience in the medical device industry is a plus.
• Must be able to lift at least 25 lbs.

Required Work Hours

Monday - Friday, 1st shift

Benefits

• Medical, Dental, and Vision

Additional Details

Pay Range: $23.00 per hour

The Customer Service Representative will typically work in a professional office setting in Nevada. A valid driver's license and reliable transportation are required.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.