Customer Service/Funeral Service Attendant

Job Title: Customer Service/Funeral Service Attendant

Tentative start date : Within 2 weeks

Pay Rate – $15/hr. on w2

What is the location for this job :

Shift : First Shift

Contract : 4 months + (Temp to Hire)

Job Profile Summary:

Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected.

Job Responsibilities

• Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items
• Prepares documents related to services, cremations, maintenance, as directed by management
• Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations
• Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system.
• Run errands such as for floral delivery, picking up of supplies, documents, etc.
• Serves as an usher and may park cars or perform any transportation requirements.
• Drives Funeral Home vehicles for services and picking up families
• Ensures refreshments are available (where allowed by law)
• Assist with visitations, memorial and funeral services which may include visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.
• Prepares documents related to services, cremations, maintenance etc.,
• Greets and receives client families and / or other persons entering the office for information and assistance
• Accommodates the needs of the family during a service and/or visitation
• May wash and clean funeral home vehicles and other client vehicles as required from time to time

Education

·         High school diploma or equivalent 

Experience

• Previous customer service and/or sales experience preferred
• Proficient with MS Office suite and databases preferred; ability and willingness to learn required

Certification/Licenses

• Valid state driver’s license with an acceptable driving record required

Knowledge, Skills and Abilities:

• High level of compassion and integrity
• Clear and concise verbal and written communication skills
• Professional behaviors and team player

Additional Job Description

Are you a compassionate and organized individual looking to make a meaningful impact on the lives of others? Then look no further! We’re seeking a dedicated Funeral Services Assistant to join our team at SCI! 

About this position:

As a Funeral Services Assistant on our team, you’ll assist with all aspects of funeral services including the preparation of various rooms for rituals, visitations and services. You’ll be responsible for greeting and assisting families upon their arrival at the funeral home and, when required, driving funeral vehicles.

Ideal candidates will have:

• Compassion – Ability to offer empathy, understanding and support to grieving families
• Organizational skills – From paperwork to event coordination, accurate details are essential to our business
• Professionalism – Maintain a respectful attitude and provide service excellence, even in emotionally charged situations