Customer Service Coordinator - (Manufacturing)
Nesco Resource
Charlotte, NC
Customer Service Representative
Schedule: Monday–Friday, 8:30 AM – 5:30 PM
Work Model: Hybrid – 3 days onsite, 2 days remote
Duration: 6-month contract with potential for extension
Position Overview
The Customer Service Representative is responsible for providing exceptional support to customers through timely and accurate order management, inquiry resolution, and cross-functional collaboration. This role requires strong attention to detail, effective communication, and the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities
Customer Support & Communication
- Respond promptly to customer inquiries including quotations, orders, complaints, and general requests via phone and email.
- Provide professional, timely support while ensuring customer satisfaction.
- Demonstrate the ability to flex across multiple customer types, markets, and segments.
Order Management & Accuracy
- Enter customer orders and quotations with strong attention to detail.
- Manage orders throughout the lifecycle including shipping, updates, and modifications as needed.
- Maintain accuracy while adhering to defined service-level agreements (SLAs).
Cross-Functional Collaboration
- Partner with Sales, Technical Support, Product Line Management, Data Management, and other internal teams to ensure effective resolution of customer needs.
- Ensure smooth coordination and timely handling of customer requests.
Documentation & Recordkeeping
- Maintain accurate records of customer interactions including inquiries, complaints, and resolutions.
- Document all actions taken in accordance with internal processes.
Qualifications
Education
- High school diploma or equivalent required
- Associate degree in Business preferred
Experience
- 3–6 years of experience in customer service and data entry
- Experience with SAP or similar systems preferred
Skills & Abilities
- Strong attention to detail and accuracy
- Effective verbal and written communication skills
- Ability to work in a fast-paced, high-volume environment
- Strong organizational and documentation skills
- Professionalism and reliability
Benefits
Comprehensive benefits package including:
- Medical, Dental, Vision
- 401(k)
- Employee Assistance Program (EAP)
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
About the Company
Nesco Resource
Companies need talent. You want job opportunities.
That’s where we come in. We create meaningful connections between companies and candidates, and we’ve been doing it for over 65 years.
Our national workforce solutions include contract, contract-to-hire, direct placement services, and managed services for a variety of industries.
We employ specialized recruiters focused in Engineering, Information Technology, Accounting & Finance, Administrative & Customer Service, and Manufacturing & Distribution.
When you need to find a job, we're your partner.