Customer Service/Coordinator II
Alpha Consulting
Charlotte, NC
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JOB DETAILS
SALARY
LOCATION
Charlotte, NC
POSTED
7 days ago
Location: Charlotte, NC
Duration: 4+ months
Pay Rate: $26.64
General Summary:
Responsible for providing excellent customer service and maintaining strong professional
relationships with assigned customers and Sales Teams. Perform a broad variety of
customer and order service duties relative to the entry and post entry service for all types of
orders. Professionally and promptly resolve customer questions and problems by thoroughly
researching issues, identifying root causes and offering solutions. Demonstrate sound
business judgement by knowing how to prioritize critical tasks during very busy demand
patterns. Responsible for performing a variety of accounts receivable duties including the
resolution of customer deductions pertaining to sales/shipment allowances. Collaborate with
other departments as necessary to process orders: secure appointments, clarify
transportation requirements, track display pallets or DSD orders. Keep management well
informed of activities and significant problems, and provides support to area staff as
needed.
Primary Responsibilities:
Primary responsibility is to manage the order life cycle from creation through delivery
to ensure accurate pricing, terms of sales, lead-times, special pack requirement and
inventory availability. Build and maintain accurate account profiles.
Work with Customer Supply Chain Manager and Sales management to analyze,
evaluate, and solve for opportunities to improve key service metrics such as
Incentive Pricing, Order fill, On time delivery, Invoice accuracy, case fill, etc.
Communicate with customers by tracking orders and shipments, trouble shooting
and responding to all other questions, inquires and complaints in a timely fashion.
Meet service level expectations as defined by the customer and sales team.
Coordinate with Sales, Manufacturing and Distribution to resolve service issues and
other order discrepancies which could negatively impact the customer or Campbell's.
Provide back up support to other members of the Customer Service Team and
perform miscellaneous duties as required. Required to track key metrics for annual
performance review.
Job Complexity:
The job complexity is related to the customers assigned to this position. It is based
upon a variety of factors including: number of orders, buyers, distribution centers and
the complexity of the customer account. The order entry method is mainly EDI, with
the possibility of non-complex CRP accounts.
With guidance from the Team Leader, analyze and evaluate alternative solutions to
respond to internal and external customer requests related to lead time exceptions,
special events / ads, late-delivery notifications, pricing promotion problems,
deductions, merchandise return requests, account consolidations, allocation
restrictions and product availability within department and Corporate guidelines.
Clear verbal and written communication to explain issues and propose solutions to
customers, sales teams or managers.
Monitor weekly/monthly on time delivery performance. Research root causes for
reliability failures and support the team leader in developing corrective action plans
with cross functional supply chain counterparts including Transportation, Transplace
and Warehousing
Maintain monthly supply chain scorecard, with collaboration from Team Leader to
monitor service performance, Customer program compliance, on time delivery.
Elevate to the customer supply chain manager cost savings opportunities around
case pick, full pallet ordering and internal network optimizations
Owns and manages customer specific service metrics and provides proactive
communication and action plans to mitigate service risk
Minimum Requirements:
Bachelors Degree and/or four years related experiences
Minimum 1-2 years previous experience in a Customer Service with emphasis on
Order Management, Transportation, and experience working with cross-functional
business units in a high-volume consumer products environment preferred.
Demonstrated ability to quickly learn new system (e.g. SAP, PBI, etc.).
Client Office skills. Proficient in Excel and capable of manipulating data for
insights
Demonstrated experience working cross-functionally and managing multiple priorities
desired.
Demonstrated ability to look at problems or projects from the perspective of the
customers, competitors, coworkers and managers.
About the Company
A
Alpha Consulting
Our goal, in addition to communicating the benefits of becoming associated with Alpha Consulting, is to provide news, opinions, and resources to assist Clients and Consultants. As with our careers, the content will continuously change and evolve over time.
Alpha Consulting Corporation is an IT (Information Technology) staffing business specialty with the ability to understand your specific project requirements and promptly supply appropriately matched consultants to fill both short and long-term client needs.
COMPANY SIZE
100 to 499 employeesINDUSTRY
Staffing/Employment Agencies
FOUNDED
1994
WEBSITE
http://www.alphaconsulting.com/