Customer Service Clerk
Universal Fidelity Life Insurance Company
Atlanta, GA(remote)
Full Time Remote Position
ABOUT University Fidelity Life Insurance Company:
Serving policyholders since 1935, Universal Fidelity Life Insurance Company is listed nationally as a third-party administrator (TPA) and in seven states as an insurance company. For our TPA clients we process over a million claims a year and administer over 90,000 policies for over 350,000 insureds. Our subsidiary, Southern Life and Health (SLH) has been in operation since 1895. Our executive offices are in Oklahoma City and the administrative service center is in Duncan, OK. We also have staff working remotely not only within Oklahoma but from several states around the country.
An additional segment to UFL is the Legend Insurance Agency. Legend is a nationally licensed affiliate and markets Direct to Consumer Medicare Supplement, Texas Student Accident Insurance and is a Managing General Underwriter (MGU) for Employer Stop Loss for A+ rated carriers.
JOB SUMMARY: Provide prompt, courteous customer service, which meets or exceeds service standards. Utilize applicable policy forms, insurance law and internal procedures to answer inquiries and process requests from customers. Thoroughly document telephone calls, changes, and written correspondence.
- Claim for customers regarding customer disputes
- Provide customer service support by solving customer complaints/questions
- Provide prompt and courteous customer service
- Achieve customer service and sales objective
- Perform assigned customer service functions to ensure superior customer service to all external and internal customers
- Perform assigned Customer service functions to ensure superior customer service to all external internal customers
- Provide a high level of customer service
- Answer inbound customer service phone calls/li
- Meet and exceed customer expectations in each customer contact
- Assist with resolution of customer
- Respond to customer contacts, answering questions, improving engagement and providing customer service
- Located in the Spring/Woodlands area
- Perform assigned customer service functions to ensure superior customer service to all external internal customers
- Respond to customer, store, and division inquiries
- Generate correspondence to secure additional customer information to resolve customer disputes
- Keep records of customer interactions
- Help develop a vendor team focused on driving customer retention and satisfaction while ensuring excellence in customer service with every customer contact
- Maintain manual customer charge accounts
- Establish and maintain customer relationships
- Provide customer service to all Disney employees with the selection of slip-resistant footwear