Customer Service Call Center Agent
Beacon Hill
Boston, MA
Our client, a transportation services company, is seeking a Customer Service Call Center Agent. This is a temporary contract role paying $20/hour, scheduled Thursday-Monday with weekend hours required (Tuesdays and Wednesdays off), and is onsite in Boston, MA. The assignment is expected to start toward the end of March and run through July, with potential to extend based on performance. Qualified and interested candidates are encouraged to apply today for immediate consideration.
Job Responsibilities:
- Answer a high volume of inbound customer service calls (approximately 40-50 per day) in a professional and friendly manner
- Log all customer interactions and complaints accurately in the database
- Ensure detailed documentation of incidents and customer concerns
- Route complaints and inquiries to the appropriate internal departments via email
- Escalate safety-sensitive issues to management as needed
- Respond to customer inquiries via email when needed (preferred)
Candidate Qualifications:
- Prior customer service or call center experience handling inbound calls
- Strong communication skills with the ability to remain calm under pressure
- Comfortable working with upset or frustrated customers
- Willingness to learn or existing knowledge of public transportation systems
- Basic proficiency with Microsoft Office and using a laptop
- Flexibility to accommodate schedule changes; bilingual skills are a plus but not required
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future (TM)