Customer Service Associate

Pillar Management is a results-only marketing firm in Chesapeake, seeking a Customer Service Associate to own the AT&T Business market. We lead the sales of high-speed Fiber and 5G wireless hardware for local companies that demand the best. You will facilitate the sales of VoIP systems that outpace legacy tech and keep our clients connected. The Customer Service Associate secures the sales growth that keeps us at the cutting edge of the Hampton Roads area.

As a Customer Service Associate, you will ensure that every business phone, internet connection, and mobile solution works in perfect harmony to support our clients' goals. The Customer Service Associate's role in maximizing their return on investment is a driver of satisfaction, which is the foundation for repeat sales and a thriving sales ecosystem.

• Partner with Chesapeake business leaders in sales engagements to deliver tailored AT&T Business Fiber Internet solutions.

• Design Business Fiber Internet sales packages that deliver speed, reliability, and measurable ROI.

• Position VoIP solutions as a sales differentiator, unifying communications across offices, mobile phones, and remote teams

• Resolve service issues with a confident, solution‑driven approach, reinforcing AT&T’s reputation for reliable business technology sales.

• Educate enterprises on the Wireless‑First office model, showcasing AT&T’s 5G Integrated Gateways and dependable backup connectivity.

• Maintain precise data documentation of every sales interaction, ensuring 100% accuracy in account configuration and enrollment