Customer Service Associate
Pillar Management
Virginia Beach, VA
Pillar Management is a results-only marketing firm in Chesapeake, seeking a Customer Service Associate to own the AT&T Business market. We lead the sales of high-speed Fiber and 5G wireless hardware for local companies that demand the best. You will facilitate the sales of VoIP systems that outpace legacy tech and keep our clients connected. The Customer Service Associate secures the sales growth that keeps us at the cutting edge of the Hampton Roads area.
As a Customer Service Associate, you will ensure that every business phone, internet connection, and mobile solution works in perfect harmony to support our clients' goals. The Customer Service Associate's role in maximizing their return on investment is a driver of satisfaction, which is the foundation for repeat sales and a thriving sales ecosystem.
Role Requirements for a Customer Service Associate
Partner with Chesapeake business leaders in sales engagements to deliver tailored AT&T Business Fiber Internet solutions.
Design Business Fiber Internet sales packages that deliver speed, reliability, and measurable ROI.
Position VoIP solutions as a sales differentiator, unifying communications across offices, mobile phones, and remote teams
Resolve service issues with a confident, solution‑driven approach, reinforcing AT&T’s reputation for reliable business technology sales.
Educate enterprises on the Wireless‑First office model, showcasing AT&T’s 5G Integrated Gateways and dependable backup connectivity.
Maintain precise data documentation of every sales interaction, ensuring 100% accuracy in account configuration and enrollment
What You’ll Gain as a Customer Service Associate
Build credibility as a solutions expert protecting deal value.
Understand how proactive guidance reduces churn and stabilizes revenue.
Develop the ability to spot performance gaps and convert wins.
Learn to manage complex service environments without sacrificing trust.
Qualities That Set You Apart as a Customer Service Associate
High school diploma or GED required; a Bachelor’s degree in Business, Information Technology, or Communications is a distinct advantage but not required.
Experience in B2B sales or client‑facing technology solutions, ideally with experience in premium connectivity or enterprise services.
Ability to confidently present and sell AT&T Business Fiber Internet and 5G wireless solutions to local enterprises.
Strong organizational discipline and self‑motivation to manage a sales territory, ensuring 100% accuracy in account documentation.
Passionate about sales in evolving business technology, committed to driving AT&T Business growth in the Chesapeake market