Customer Service Associate
McCallion Staffing Specialists
Lansdale, PA
Lansdale, PA area company is looking for an experienced Customer Service Representative. This position is Monday-Friday 8am - 4:30 pm in office every day. Duties will include, but not be limited to, handling incoming and outgoing freight according to
company policies and process daily orders.
Customer Service Representative duties will include answering inbound phone calls, replying to emails, assisting customers and outside sales representatives, processing orders, problem solving and computer data entry. This position serves as the first point of contact for internal and external customers. This position is temporary to hire.
Essential Functions For Customer Service
● Managing incoming calls and customer service inquiries
● Enter customer orders into Warehouse Management Software (WMS)
● Reply to emails
● All other duties as assigned
● Build sustainable relationships and trust with customer accounts through open and interactive communication
● Handle customer complaints, provide appropriate solutions and alternatives within the time
limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
Qualifications
● Strong written and verbal communication
● Detail-oriented
● Ability to multi-task, prioritize, and manage time effectively and independently
● Demonstrate excellent professional, organizational, and communication skills
● Proven ability to work in a very fast-paced work environment
Education/Experience
● High School diploma required
● Prior customer service experience preferred
● Must be comfortable with general computer usage in a Microsoft Windows environment
● Experience with word processing and spreadsheet applications
About the Company
McCallion Staffing Specialists
McCallion Staffing Specialists was created in 1979 and is a three-generation, family-owned business whose owners are actively involved in the day-to-day operations. We have successfully supplied companies with their “people” needs in the Greater Philadelphia Area, including Montgomery, Bucks, Berks and Chester County, as well as the Lehigh Valley and parts of New Jersey. We are also a Certified Women’s Business Enterprise and Certified Small Business.
Our philosophy is based on a client-focused approach to everything we do. We take the time to learn about our clients’ individual needs and look for long-term, mutually beneficial business relationships based on honesty and integrity, which separates us from other admin, warehouse, and manufacturing recruitment agencies in the area. As a family-owned corporation, we genuinely care about client satisfaction and have the ability to make immediate decisions without “red tape” and countless hours of contemplation. We strive on creating strong, close-knit relationships with our clients and candidates, which has allowed us to maintain an excellent reputation for over 37 years.