Customer Service Assistant

As a Customer Service Assistant you will play a significant role in turning queries and concerns from customers into solutions that build trust and lasting relationships. DMND collective is a direct marketing and sales firm based in Grand Terrace, CA, and we create campaigns that drive sales and growth opportunities for our clients.

This Customer Service Assistant role is ideal for someone who is passionate about working with people, sales and making a real impact. As a Customer Service Assistant you will assist customers with questions & concerns and provide exceptional customer support.

Core Responsibilities of a Customer Service Assistant

• Answer customer queries regarding our service offerings, sales, account information and promotions.

• Resolve customer concerns about account access or billing questions.

• Report complex issues to senior Customer Service associates while ensuring a smooth customer service experience.

• Explain payment options and account updates.

• Collaborate with sales, customer service assistants and technical colleagues to ensure coherent service delivery standards.

• As a Customer Service Assistant you will engage in ongoing training to enhance knowledge around best practices on customer support strategies and sales.

• Maintain updated records of customer interactions in our internal databases and platforms

Requirements of Customer Service Assistant

• High School Diploma or equivalent

• Previous experience in customer service or sales is not required but would be a plus

• Ability to multi task and navigate multiple systems 

• Strong communication skills both written and verbal

• Positive customer centric attitude 

• Detail oriented and organizational skills

If you are ready to take your sales and customer service skills to the next level, apply now!