Customer Service and Inside Sales Manager
Davron LLC
Dallas, TX
Description
Are you an experienced Customer Service and Inside Sales Manager with a background in HVAC, Electrical, Plumbing, or similar home services? If so, we're looking for someone like you to oversee customer service operations across three companies in different states. This role involves managing up to 15+ customer service representatives while helping to shape the performance and structure of a rapidly expanding organization. This leadership opportunity is based in Texas or Oklahoma, with approximately 20% travel to Tennessee, Texas, and Oklahoma. You must reside in Texas or Oklahoma to be considered. You'll play a key role in optimizing teams, analyzing KPIs, and making a significant impact across multiple home service businesses.
Qualifications and responsibilities for this Customer Service and Inside Sales Manager position include:
- 3+ years of Customer Service Management experience – Lead and oversee daily customer service operations across multiple home service businesses.
- Home services industry background (HVAC, plumbing, electrical, or residential services required) – Ensure teams follow service standards and maintain high customer satisfaction.
- Experience managing large teams (15+ CSR representatives) – Provide leadership, coaching, and performance oversight for distributed customer service teams.
- ServiceTitan software experience required – Utilize the platform to monitor operations, reporting, and performance metrics.
- Strong analytical and KPI management skills – Track scorecards, labor optimization, and departmental performance across locations.
- Customer escalation management experience – Act as the primary escalation point and ensure prompt resolution of customer concerns.
- Inside sales experience preferred – Support initiatives that drive bookings, conversions, and revenue growth through the service team.
- Ability to travel approximately 20% – Visit locations in Tennessee, Oklahoma, and Texas periodically to build relationships and support teams onsite.
Salary: $75,000 - $100,000 per year, commensurate with experience.
Benefits: This full-time, permanent, direct-hire position offers great benefits including Medical, Dental & Vision insurance (subsidized for employees), animal insurance, legal support services, PTO accrued per pay period with typically 1–2 weeks depending on experience, 401k with up to a 3% company match, company-provided laptop, monitors, camera, cellphone, and a business credit card for travel and work-related expenses.
DAVRON is the leading Headhunter and Executive Search firm for Engineering, Architecture, Construction and Manufacturing professionals nationwide. Our recruiters have direct communication with hiring managers allowing us to get you in front of company decision makers. You also receive one-on-one interview preparation and insider coaching from staffing experts to help you every step of the way. We want to see you thrive in challenging work environments that bring you excitement and prosperity in your career!
Apply Now!
Don't miss out on this chance to make a significant impact on your career. Apply now, and let's explore where this exciting opportunity can take you.
CUSTOMER SERVICE AND INSIDE SALES MANAGER | CUSTOMER SERVICE MANAGER | CSR MANAGER | CALL CENTER MANAGER | SERVICETITAN | HVAC | PLUMBING | ELECTRICAL SERVICES | HOME SERVICES INDUSTRY | KPI MANAGEMENT | TEAM LEADERSHIP | CUSTOMER EXPERIENCE MANAGEMENT
About the Company
Davron LLC
Engineering, Architectural, Construction, Manufacturing Staffing and Executive Search Services
DAVRON provides engineering staffing and recruitment services to identify the best talent for your organization. We can assist you whether your business requires short or long term staffing. DAVRON is the leading recruiting agency for engineers, architects, construction and manufacturing professionals.
Since 1997, the Tampa-based recruiting firm assists companies with their engineering staffing needs nationwide. We offer contract, contract-to-hire and direct placement services. The value we provide for our clients is that we know our industry very well. DAVRON keeps its focus within the engineering sector to find the best candidates for our clients. We are among the most knowledgeable in our industry when it comes to technical staffing.
Our unique recruiting process finds the most qualified candidates for your company, we guarantee it – and there is NO COST to you unless you hire! We offer flexible and competitive hiring plans, which allow you to choose the fee and guarantee that’s right for you.
Executive Search & Recruitment Services
DAVRON is the leading executive search firm specializing in engineering, architectural, construction and manufacturing professionals throughout the country. Your time is important, and our recruiters go the extra mile to ensure our candidate selection is top notch! Our ability to understand the importance of excellence in engineering has allowed us to become the preferred choice among executive search services. Focus in the engineering, architecture and construction sectors allows us to concentrate on being the best in our field, and our specialized talent database (nearing 100K candidates) further guarantees success in our executive search efforts.
Headhunters for Direct Placement Staffing
Direct placement services can provide all the recruiting and screening of candidates so you can focus on your business. Let us put our staffing expertise to work for you – from locating quality candidates, filtering job seekers, reviewing resumes, screening, interviews, negotiating offers and on-boarding candidates. DAVRON recruiters take a consultative approach to understanding your hiring needs and locating the perfect match for your opportunities. Through the use of cutting edge search techniques, we will locate the best professionals for direct hire opportunities. Our candidates are qualified, available and have interest in your position.
Contract / Temporary Staffing
Our contract service lets you fill roles for engineering, architectural, construction and manufacturing employees. Companies rely on our contract services to support upcoming projects, meet seasonal requirements and reduce workforce during slow periods. Your company pays only for the hours our contractor works with no further obligations.
Engineering Staffing & Recruitment Services | Headhunters & Professional Matchmakers
There are many staffing agencies out there, but few focus on recruiting engineers, architects, construction and manufacturing. Fewer still offer the recruiting expertise that DAVRON provides. Work with recruiters who have the experience and dedication to fill your roles fast and with precision! Contact us today to learn more.