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Customer Service and Forecasting Analyst

Godshall Recruiting

Simpsonville, SC

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JOB DETAILS
SALARY
$60,000–$67,000 Per Year
LOCATION
Simpsonville, SC
POSTED
30+ days ago

Salary: $60-67K

Is this your perfect fit? 
  • Are you motivated by delivering high-quality customer service while going beyond order management to proactively analyze trends, anticipate needs, and ensure customers receive accurate, timely support?
  • Do you have strong experience building and maintaining demand forecasts using sales history, customer insights, and internal assumptions—translating complex data into clear, actionable plans that improve accuracy and business performance?
  • Do you thrive in roles that bridge Sales, Operations, and Finance, ensuring alignment between customer expectations and operational planning to support informed decision-making and sustainable growth?

If that describes you, we need to talk!

What your future day will look like:
  • Prepare short- and mid-term forecasts by customer and product, leveraging sales data, customer input, and internal assumptions to drive reliable planning.
  • Review variances between forecasts, orders, and actual demand to identify root causes, highlight risks, and recommend corrective actions.
  • Build, maintain, and continuously improve forecasting and reporting dashboards using Excel and Power BI to increase visibility and decision-making accuracy.
  • Process customer orders, pricing updates, credits, and rebates with a high level of accuracy while maintaining up-to-date records in CRM and ERP systems (SAP preferred).
  • Track customer service metrics and demand trends to proactively support allocation, supply planning, and performance improvement initiatives.
  • Partner with Sales and Operations to align demand assumptions and customer expectations, serving as a key customer contact and escalating or tracking unresolved issues as needed.
              
Benefits Offered:
  • Full benefits including medical, dental, 401k, PTO, holiday pay and bonus

Type: Direct

To be a champion in this role, you will need:
  • Bachelor’s degree in business, Finance, Supply Chain, Analytics, or related field preferred.
  • Minimum 2 years of experience in customer service, demand planning, forecasting, or analytical roles.
  • Advanced Excel skills required (pivot tables, formulas, data analysis).
  • Experience preparing forecasts or demand plans is strongly preferred.
  • Power BI or similar reporting tool experience is a plus.
  • Strong analytical thinking, attention to detail, and problem-solving skills.
  • Ability to communicate data-driven insights clearly to non-technical stakeholders.
  • SAP and CRM experience preferred but not required.

We know you are more than a resume and understand your next career move needs to be the right fit! If this is your first time considering Godshall as your trusted partner, welcome! Once you have applied, we will review your experience and skills. You will then hear back quickly with the next steps.

If you have already spoken with Godshall, please reach out to your recruiter. We will happily update your file and make sure we are considering you for all roles your experience and skills are a perfect fit for.

Godshall & Godshall Personnel Consultants, Inc. is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, status as a parent or protected veteran status.

About the Company

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Godshall Recruiting