Customer Service Analyst
Uline
Kenosha, WI
Customer Service Analyst
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Elevate the customer experience at Uline! As a Customer Service Analyst at our Corporate Headquarters, you’ll turn our contact center data into actionable insights that improve operations and ensure legendary service across our growing North American company.
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Position Responsibilities
Analyze contact center performance data and deliver insights that inform business strategy.
Drive improvements that enhance customer service operations, efficiency and processes.
Build and maintain SQL queries and Power BI dashboards to support performance, trend and statistical reporting.
Collaborate with stakeholders to gather project requirements and deliver results that meet business needs.
Minimum Requirements
Bachelor's degree.
2+ years of experience in data analysis or business intelligence.
Advanced Microsoft Excel, SQL and Power BI experience.
Excellent communication, analytical and organizational skills.
Robotic Process automation (RPA) a plus.
Uline does not participate in the H1-B lottery.
Benefits
Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks
Café featuring affordable daily meal options from local restaurants.
On-site fitness center and beautifully maintained walking paths.
Best-in-class, clean, modern facilities.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.
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About the Company
Uline
In 1980, Liz and Dick Uihlein recognized a local need for a shipping supply distributor and started Uline from their basement. Their first product was the H-101 carton sizer (still offered today). From those humble beginnings, the business has grown far beyond their expectations, while still remaining a family-owned and run company.
Uline is now North America's leading distributor of shipping, packaging and industrial supplies with over 1,700 box sizes in stock. Product lines have expanded to include retail, safety, material handling and janitorial items. Uline's 900+ page catalog reaches businesses nationwide, offering over 41,000 products always in stock for quick delivery.
With over 9,000 North American employees, Uline has distribution centers near Chicago, IL; Minneapolis, MN; Allentown, PA; Los Angeles, CA; Atlanta, GA; Dallas, TX; Seattle, WA; Reno, NV; Miami, FL; and Columbus, OH. There are also locations in Mexicali and Monterrey, Mexico and near Toronto and Edmonton, Canada.
Uline is a drug-free workplace.