Customer Service Advisor
RDO Equipment Co.
Pasco, WA
JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Communication Skills, Compensation and Benefits, Competitive Research, Computer Skills, Customer Support/Service, Equipment Maintenance/Repair, Industry/Trade Analysis, Knowledge Base, Maintenance Services, Market Share, Microsoft Remote Data Objects (RDO), Parts Sales, Product Support, Profit & Loss, Regional Sales, Regulations, Sales, Sales Management, Sales Support, Team Player, Technical Support, Time Management, Training/Teaching
LOCATION
Pasco, WA
POSTED
30+ days ago
$80000 - $100000 / year
Compensation & Benefits:
Average $80,000 to $100,000+ your first year, with top earners well into six figures
Guaranteed base salary plus commissions
Comprehensive benefits package and a company vehicle
Training and development, as well as opportunities to grow within the organization
This individual will sell service, parts, and whole-good attachments for customer solutions, while building long-term relationships within a territory to maximize company profitability and market share. They must have strong communication skills and are expected to meet the customer's needs and expectations.
Specific Duties Include:
Sell machine maintenance and repair services, repair parts, extended warranties, whole good attachments, and any other management approved products.
Maintain basic technical knowledge of RDO Equipment Co. products and services and provide technical assistance where applicable.
Use Company provided systems/tools (i.e. S2) to fully document, track, record, follow-up and capture all related sales activity in a timely and accurate manner.
Represent the company for the sale of Product Support to customers in a defined sales area.
Maintain product knowledge; understand features and benefits of all products and services potentially saleable by the company.
Be aware of competitive activity and competitive products, as well as business and industry trends.
Maintain, as directed by the manager, current and complete sales management information for all customers in the assigned territory.
Test/operate machinery at customer work site.
Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
Perform all other duties as assigned by management in a professional and efficient manner.
Job Requirements:
1-3 years' experience in an industry-related role with involvement in activities such as sales, service, training, or other related work.
Strong computer skills
Strong communication skills
Excellent customer service skills
Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
EOE/M/F/Disabled/Veteran
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
As an EOE/AA employer, RDO Equipment Co. will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
About the Company
R
RDO Equipment Co.
Founded in 1968, RDO Equipment Co. is celebrating 50 years of partnerships, commitment, and vision in the equipment industry in 2018. The company sells and supports agriculture, construction, environmental, irrigation, positioning, and surveying equipment from leading manufacturers including John Deere, Vermeer, and Topcon. With more than 75 locations across the United States, and partnerships in Australia, Mexico, Russia, and Ukraine, RDO Equipment Co. is a total solutions provider. Learn more at www.rdoequipment.com.
COMPANY SIZE
2,000 to 2,499 employeesINDUSTRY
Agriculture/Forestry/Fishing
FOUNDED
1968
WEBSITE
http://www.rdoequipment.com