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Customer Service Administrator

Beacon Hill

Boston, MA

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JOB DETAILS
SALARY
$24–$24 Per Hour
SKILLS
Administrative Skills, Biology, Call Volume, Communication Skills, Computer Skills, Continuous Improvement, Customer Experience, Customer Support/Service, Fortune 500 Customers, Legal, Mail Processing, Multiplatform/Cross-Platform, Public Transport, Regulations, Regulatory Compliance, Scripting (Scripting Languages), ServiceNow, Time Management
LOCATION
Boston, MA
POSTED
Today

Our client, a public transportation services organization, is seeking a Customer Service Administrator to support its Customer Experience team on a temporary basis with potential to convert to permanent. This role is 100% onsite in downtown Boston, working Monday-Friday, 8:30 AM-4:30 PM, and pays $24/hour. Qualified and interested candidates are encouraged to apply today for immediate consideration.

Key Responsibilities

  • Handle incoming phone calls from customers, including parking-related inquiries and appeals, using scripted responses and internal systems
  • Review and resolve online and written parking appeals through multiple software platforms
  • Log and respond to customer questions, suggestions, and complaints via ServiceNow
  • Open, sort, and process incoming mail such as written appeals and payments
  • Ensure timely completion of tasks to meet compliance requirements set by governing agencies

Candidate Qualifications

  • Prior office administrative or customer service experience
  • Comfortable handling a high volume of phone calls, including occasional difficult conversations
  • Strong computer skills and ability to learn multiple software systems quickly
  • Clear communication skills and a calm, professional demeanor

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please

or copy and paste the following link into an open window in your browser:
https://jobs.beaconhillstaffing.com/eeoc/

Completion

of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.


Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.



We look forward to working with you.

Beacon Hill. Employing the Future (TM)

About the Company

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Beacon Hill