Customer Service Account Executive

Beacon Hill Associates is hiring a Customer Service Account Executive to support a busy customer service team during peak season. This fully onsite role focuses on order management, account support, and direct communication with established customers and internal departments.

Hours: Monday-Friday, 8:00 AM - 5:00 PM
Environment: 100% onsite
Pay Rate: $23/hour
Equipment Provided: Laptop
Parking: Free, open parking

Account & Order Management

• Contact customers to confirm open and backordered items

• Provide updates on pricing, freight thresholds, inventory levels, and shipping timelines

• Respond to questions regarding order status, credits, and product availability

• Assist with warranty and quality-related inquiries

Administrative & Reporting Support

• Maintain and update large spreadsheets tracking orders and backorders

• Assist purchasing team with order clean-up initiatives

• Track ETAs, credits, and invoice discrepancies

• Upload and manage customer-provided spreadsheets with shipping details

Internal Coordination

• Process system cases including short shipments, overages, direct bills, and lost orders

• Collaborate with accounting regarding short-pay inquiries

• Coordinate with warehouse and shipping teams to resolve order issues

• Provide backup phone support when needed

• CSR experience required (business-to-business experience required)

• Experience managing customer accounts and order lifecycle support

• Comfortable working with spreadsheets and detailed tracking

• Strong written and verbal communication skills

• Ability to multitask and prioritize in a fast-paced environment

• Professional, team-oriented mindset

If you are seeking a structured, team-oriented customer account support opportunity, apply to Beacon Hill Associates today.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.