Customer Sales Associate

Next Horizon Group, a sales and marketing firm, is seeking a Customer Sales Associate to introduce AT&T Fiber Internet to Scranton households. The Customer Sales Associate will use their consultative approach to explain how AT&T Fiber’s speeds and reliable coverage can meet their needs. The Customer Sales Associate will then drive customer acquisition, assist with enrollment, and follow up to ensure every customer maximizes their AT&T Fiber experience.

As a Customer Sales Associate, your journey starts with training in AT&T availability checking to drive sales for homes across Lackawanna County. The Customer Sales Associate will spend their time meeting Scranton customers, offering a professional guide to the world of sales and fiber connectivity. Each successful sales enrollment you facilitate helps a local home enjoy the power of 100% fiber-optic speeds.

Why the Customer Sales Associate Role Matters

You anticipate when a household's needs will outgrow their current plan. More devices, more streaming, more work from home, you see it coming and recommend upgrades before frustration sets in. The Customer Sales Associate’s foresight keeps their customers ahead of their own usage.

Responsibilities of the Customer Sales Associate

• Interact with Scranton customers to introduce AT&T Fiber and provide helpful, easy-to-understand guidance during sales conversations.

• Identify opportunities to match Fiber speed tiers and coverage options to each customer’s daily routine, supporting effective sales outcomes.

• Strengthen relationships by maintaining a friendly, attentive approach that keeps sales interactions comfortable and productive.

• Support customers through each stage of the AT&T Fiber sales process, from interest to final decision.

• Track customer engagement and Fiber sales activity to ensure organized follow-through and improved sales performance.

• Provide timely updates and recommendations that help sustain interest and encourage future AT&T Fiber sales.

Qualifications of the Customer Sales Associate

• High school diploma or GED preferred.

• Experience in sales or customer service is a plus.

• Ability to stay composed and helpful when answering customer questions.

• Strong listener who identifies needs and aligns them with the right recommendations.

• Strong time‑management skills that support sales flow and customer coordination.