Customer Retention Sales Manager
Rustman Agency
Coeur d'Alene, Idaho(remote)
Customer Retention Sales Manager
Remote | 100% Commission | Leadership Opportunity
About The Rustman Agency
The Rustman Agency is a fast-growing, client-focused life insurance brokerage helping families across the country protect their financial futures. We specialize in life, final expense, and mortgage protection insurance. Our mission is rooted in integrity, service, and long-term impact—for both clients and agents.
Position Overview
We’re seeking a Customer Retention Sales Manager to lead and grow a team focused on client loyalty, satisfaction, and policy renewals. In this fully remote, 100% commission-based role, you’ll be responsible for ensuring existing policyholders remain protected, engaged, and supported—while also developing the skills of a high-performing retention team.
This is an ideal role for a relationship-driven leader with a strong background in sales, service, or client management.
Key Responsibilities
Lead a remote team focused on client satisfaction and retention
Develop strategies to reduce policy cancellations and increase renewals
Support agents in conducting policy reviews and value-based conversations
Personally manage high-impact or escalated client accounts
Identify and act on upsell or cross-sell opportunities
Track team performance, provide coaching, and improve retention metrics
Collaborate with sales and service departments for a seamless client journey
Maintain accurate records of all client communications and outcomes
What We Offer
100% Commission-Based Income – Uncapped earnings and leadership bonuses
Remote & Flexible Work – Manage your team from anywhere
Leadership Growth Track – Clear advancement opportunities
Mentorship & Support – Ongoing coaching and leadership development
Mission-Driven Culture – Join a team focused on helping families thrive
Qualifications
2+ years in sales, client retention, or account management
Prior leadership or management experience preferred
Excellent communication, problem-solving, and interpersonal skills
Comfortable working independently in a virtual setting
Proficient with CRM tools and remote communication platforms
Life & Health Insurance License (or willingness to obtain within 30 days)
Lead with purpose. Serve with integrity. Grow with impact.
Apply today to become a Customer Retention Sales Manager with The Rustman Agency.