Customer Resolution Specialist -Mandarin
Sparks Group
Herndon, VA
Job Summary/Company: A preferred Sparks Group partner in Ashburn is seeking a dedicated Customer Resolution Specialist for an indefinite contract opportunity. This client is the leader in the aerospace industry and this role is an excellent opportunity to expand your customer service skill set! The Customer Resolution Specialist is responsible for responding to customer inquiries and processing urgent orders for spare parts for customers in the US and internationally. This position provides high-priority and emergency logistical sales and technical product support for customers related to material, logistics and supplier issues, and purchase orders. If you are open to a 1st and 2nd shift opportunity and are fluent in Mandarin this is the ideal role for you Apply now and call 703-620-6444!
Responsibilities:
- Process customer orders, quotes, general logistics, etc.
- Provide clients with part availability, costs, sourcing, delivery times, and any other requested information.
- Follow-up with international counterpart to ensure all efforts are being made to satisfy orders supplied via production and suppliers.
- Ensure customer shipping specifications are followed for critical orders and resolve discrepancies working with internal and external customers.
- Provide feedback and reporting to supplier management group on supplier performance.
- Ensure shipping directions are following properly for urgent orders.
- Qualifications/Background Profile:
- Associates degree in relevant field or an equivalent combination of experience and education is required
- 2-3 years of experience in a fast-paced customer service environment.
- Able to work a first and second shift rotating shift
- Must be fluent in Mandarin
- Proficient with Excel and/or Google Sheets
- Position requires a criminal background check.
- Open to working all 3 shifts on a rotating basis
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This job is In-Person.
We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.
Download the Sparks Group mobile app from Apple App Store or Google Play.
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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.
About the Company
Sparks Group
Bringing the Best People and the Best Companies Together Since 1970.
Sparks Group (formerly SPARKS, Sparks IT Solutions, and Sparks Personnel) is the Washington DC Area's leading temporary staffing and full-time recruiting services provider. Whether you are seeking your next opportunity or looking to add talent, Sparks Group is the ideal partner for you! Each of our four divisions (Sparks Office, Sparks Accounting & Finance, Sparks IT, and Sparks Creative) specializes in placing professionals in temporary/contract, temporary-to-full-time, and full-time roles across a diverse array of staffing categories, positions and levels including: office/administrative, customer service, human resources and talent acquisition, legal support, government and cleared personnel, mortgage/banking, accounting and finance, contracts and procurement, information technology and creative/marketing.
Sparks Group brings over four decades of experience placing professionals in challenging and rewarding positions at many of the area’s most prestigious organizations. Our primary focus is presenting opportunities that match each candidate’s skill-sets, experience levels, career objectives, and growth needs. Sparks Group has regularly ranked as one of the top US staffing and recruiting firms having been named to Inavero’s Best of Staffing Lists® for Client and Employee Satisfaction (2012-2017). Additionally, Sparks Group is proud to have been recently selected for other awards Staffing Industry Analysts’ 2017 Best Staffing Firms to Work For, Washington Business Journal Best Places to Work (2017), the Washington Post’s Top Workplaces® List (2017, 2014), Forbes® Best Professional Recruiting Firms (2017), and the National Capital Business Ethics Award.