Customer Relations Manager

Ace Handyman Services is Hiring a Customer Service Representative (CSR)!

Location: 190 Commerce Drive, Franklin, IN
Schedule: Full-Time
Pay Rate: $19–$21 per hour (plus performance bonuses)
Employment Type: Full-Time

Overview

Turn your customer service and administrative experience into a rewarding career with Ace Handyman Services. As a locally veteran-owned franchise backed by a respected national brand, we provide the stability of a large company with the culture of a close-knit team.

We are looking for a highly organized, tech-savvy Customer Service Representative (CSR) to keep our schedules running smoothly, support our craftsmen, and ensure our customers—especially commercial clients—receive professional, hassle-free service.

No construction experience is required. If you can multitask, solve problems, and build strong client relationships, you’ll thrive in this role.

Responsibilities

• Answer inbound job leads and educate customers about our services
• Manage scheduling and coordinate material orders for multiple craftsmen
• Use ServiceTitan software to maintain accurate job records and workflows
• Build and maintain strong relationships with commercial clients
• Ensure projects are completed on time and presented professionally
• Provide logistical support and assist with weekly accounting tasks
• Follow up with past customers to build loyalty and generate repeat business
• Support sales efforts through customer education and service recommendations

Requirements

• 5+ years of administrative/scheduling experience
• 3+ years of sales experience
• Technologically savvy and comfortable learning new systems
• Strong customer service and multitasking skills
• Exceptional communication and relationship-building abilities
• Comfortable educating customers and supporting sales conversations

Nice to Have

• Experience with ServiceTitan
• Bilingual (English/Spanish preferred)
• QuickBooks knowledge
• Experience working with commercial clients

Benefits

• Paid Time Off
• Sales Bonuses
• 401(k) Retirement Plan
• Growth Opportunities and regular pay reviews
• Competitive hourly pay
• Flexible scheduling
• Cell phone reimbursement
• Company credit card