Customer Logistics Analyst
Iconma
Roswell, GA
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JOB DETAILS
LOCATION
Roswell, GA
POSTED
Today
Responsibilities:
- Manage customer’s purchase orders and process transactions utilizing SAP through the entire order fulfillment process in an accurate and timely manner and continue to build proficiency in SAP and other order management tools
- Oversee the management and operation of the OCR tool, ensuring accurate and timely processing of PDF manual orders.
- This includes verifying order details, inputting data, and maintaining records to ensure seamless order fulfillment.
- Handle the manual entry of any other orders not generated using the OCR tool. This involves detailed data entry, validation of order information, and coordination with Client customer care team to ensure orders are processed efficiently, timely and accurately. Identify and execute opportunities to leverage OCR to further automate these.
- Build and maintain strong working relationships with internal/external customers, such as transportation, pricing and distribution teams and other cross functional teams
- Collaborate and own daily communication and resolution of order management and supply chain issues by addressing queries from internal/external customers
- Coordinate with internal Customer Care teams on customer return/cancellations, quality complaints, overages, shortages and damages
- Achieve Key Performance Indicators: order entry cycle time and phone metrics (quality and availability)
- Support/assist process improvements to help streamline processes. Embrace LEAN culture
- Responsible for learning Client products in order to understand the customers' needs and provide quality service to customers
- Support the achievement of all departmental objectives by attending team meetings and all related training
- Maintain a high level of customer service in all aspects of the job functions.
- Act as a liaison between sales, distribution, planning, and marketing
Requirements:
- Bachelor's Degree or a minimum of 3 years of related experience
- Proficient in MS Office Suite (Outlook and Word)
- Experience in a customer facing role and/or supporting customers over the phone or customer facing and proven ability to satisfy customer expectations
- Strong verbal and written communication
- Strong organizational and interpersonal skills
- Ability to work in a team environment
- Strong multi-task skills addressing emails and completing order entry in a fast-paced environment
- Able to build sustainable relationships (internal and external customers)
- Experience with customer service either phone or customer facing.
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive considerationfor employment without regard to any status protected by applicable law.
About the Company
I
Iconma
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.
COMPANY SIZE
2,000 to 2,499 employeesINDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/