Customer Journey Specialist
Atlantis Promotions
White Plains, NY
Life is a highway, but without a great Customer Journey Specialist, your customers might end up at a gas station in the middle of nowhere with no signal . We are seeking a compassionate, service-oriented professional to shepherd our clients through the Verizon ecosystem. You’ll be the GPS for their tech needs who ensures that every interaction is seamless, helpful, and satisfying. Because we value excellence, this is a performance-driven role that rewards the Customer Journey Specialist who provides the best navigation.
Customer Journey Specialist Duties
- Serve as the primary guide for customers starting their Verizon journey.
- Educate clients on Verizon products to ensure a smooth path to enrollment.
- Navigate new users through the setup process with a focus on connection.
- Compete for the highest customer satisfaction ratings in the White Plains region.
- Balance a service-first approach with daily outreach and connection targets.
- Identify opportunities to enhance the journey with relevant service upgrades.
- Resolve "potholes" in the customer experience with speed and grace.
- Monitor journey touchpoints to ensure every interaction meets our standards.
Customer Journey Specialist Qualities
- Exceptional empathy and the ability to listen to a customer's unique story.
- A competitive spirit that drives you to be the team’s "Top Navigator."
- Strong verbal skills that make complex tech sound like a walk in the park.
- The patience of a saint and the problem-solving skills of a detective.
- Ability to multitask between helping clients and hitting performance benchmarks.
- Background in hospitality where the "customer journey" is the top priority.
- A genuine love for people and making every "trip" a memorable one.
Atlantis Promotions believes that every customer's path to the perfect Verizon plan should be a scenic route, not a roadblock. Every Customer Journey Specialist treats every interaction as an opportunity, showing up with the enthusiasm and just the right amount of humor to make a mark. We are all about elevating results through genuine connection. Join us and turn your career journey into a destination worth reaching!