Customer Implementation Consultant

Who we are…

YOOBIC is an AI-powered frontline employee experience platform. Our mobile app gives business leaders and frontline teams the performance tools they need to communicate, learn, and work—all in one place. With streamlined communications, mobile learning, and digitized task management, YOOBIC drives operational excellence while drastically improving the frontline employee working experience. 350+ companies around the world including MattressFirm, Michaels, GameStop, Lacoste, Lidl, Boots, Peloton, Pret, Puma, and Vans trust YOOBIC to improve operational consistency and agility, get real-time visibility into multi-location business execution, and improve customer experience. To learn more about YOOBIC, visit www.yoobic.com or follow us on LinkedIn.

YOOBIC is welcoming applications from individuals interested in joining our Customer Implementation team in our New York office or remotely from across the US.

Our department is a dynamic and fast-growing team which generates a significant contribution to YOOBIC’s overarching goals. As an implementation team, our goal is to ensure YOOBIC clients are set up correctly for success and get the most of the YOOBIC platform when they launch.

We are looking for someone who is highly collaborative, loves innovation, and who has the ability to effectively lead the implementation and deployment of a digital solution with our clients from different industries (from the fashion industry to groceries to pharmaceutical).

You will get to act as a project manager, a business consultant, a configuration expert - you name it!

What you'll do…

• Manage projects and own the overall implementation process in collaboration with your dedicated clients

• Collect client business, functional and technical requirements, and then design the right configuration set-up for implementation of the YOOBIC suite of products

• Organise and moderate workshops around transformation best-practices (for example, change management, production governance, process re-engineering)

• Define high-level strategy and target model with clients to ensure long-term adoption of the YOOBIC solution and satisfaction

• Ensure daily follow-ups on client activity and operations, whilst managing and growing relationships with key client stakeholders

• Identify opportunities for improvements, ensuring optimal use of YOOBIC and overseeing potential new pains and challenges to continuously enhance business and operational efficiency

• Occasionally lead trainings for key client users on the solution (administrators, execs)
  

What you have...

• Demonstrable experience in Project management in Software Development, either from an Implementation or consulting setting (3+ years)

• Expert knowledge of the Microsoft Office suite (especially Excel, Power Point, Word)

• A passion for start-ups, entrepreneurship, digital and new technologies

• An ability to grasp new concepts quickly and then able to explain them with ease

• Proactivity and eagerness to solve problems

• Excellent written and verbal communication skills

• Strong organisational skills and attention to details

• You have a thirst to learn and develop your skills, and take feedback well

• Ability to adapt and to work within an international environment

• Ability to communicate complex ideas to any audience, ranging from teammates to business executives

• A proactive desire to build new relationships and work collaboratively internally and externally
  

What we offer...

• 20 days PTO + 8 public holidays (plus 3 floating holidays to choose from)

• Medical cover and EAP (Employee Assistance Program)

• Company covered Life insurance coverage

• Company covered long term disability coverage

• An amazing 401k contribution - We contribute even if you don’t!

• ADP discounts for a whole host of items (including electronics, Childcare, travel, etc…)

• Free online HIIT sessions + gym discounts

• Regular training and coaching to make you even better in your role

• The salary range for this role is circa $130,000 per year, plus eligibility for a 10% annual bonus. The final offer will be determined based on experience, skills and overall alignment with the role.
  
  We are an equal opportunity employer that values diversity and inclusion. We are committed to equal employment opportunities and we want to ensure that our recruitment process is accessible to everyone. If you have a disability or additional need that requires reasonable accommodations during the process please do not hesitate to let us know. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.