Customer Experience Specialist

Bridging the Gap: Are You the Community Voice San Diego Needs?

We seek somebody who’s ready to turn empathy into action.
The Customer Experience Specialist won’t just be answering questions; you are providing a lifeline to families by connecting them with TruConnect’s vital telecom resources.
We need a specialist who understands that every interaction is an opportunity to uplift a neighbor and strengthen our city’s infrastructure.

Customer Experience Specialist Responsibilities':

• Serve as the main point of contact for local enrollment.
• Execute high-volume, face-to-face community enrollments.
• Validate applicant documentation on-site for program eligibility.
• Deliver personalized support to ensure clients stay connected.
• Coordinate with local leaders to set up outreach hubs.
• Track daily metrics to ensure outreach goals are met.
• Resolve client concerns with patience and total clarity.
• Stay current on telecom regulations to assist applicants accurately.

Customer Experience Specialist Qualifications:

• Natural ability to build rapport with diverse individuals.
• Strong problem-solving skills focused on client solutions.
• High level of reliability and a strong personal work ethic.
• Ability to handle sensitive documents with total confidentiality.
• Comfortable working in a mobile, community-centric environment.
• Proactive learner regarding software and enrollment systems.
• Genuine desire to work within a mission-led organization.

Crescendo Consultings provides every Customer Experience Specialist with opportunities to learn, lead, and evolve in an environment that values steady progress. Whether you’re just starting your career or aiming to take it to the next level, you’ll find a place where your ambitions are met with real opportunities. Aside from the weekly pay checks, you'll gain from:

• Professional Growth and Mentorship
• Career Stability with Advancement Potential
• Inclusive and Motivating Environment
• Recognition and Reward for Effort

As a Customer Experience Specialist, your success is measured by the tangible help you provide to those in need. So submit your application today and become a champion for digital equity!