Customer Experience Specialist

Start your career at Elite Direct Management Inc., a premier marketing firm representing Frontier. We are looking for a Customer Experience Specialist in Pomona who can handle the sales of fiber-optic internet and digital TV bundles with a professional touch. With symmetrical gigabit fiber, the product provides a technical edge that makes the Customer Experience Specialist outreach more effective and rewarding.

As a Customer Experience Specialist, you'll develop comprehensive expertise in our network and Wi-Fi features through training focused on service excellence and consumer behavior dynamics. The Customer Experience Specialist mastery of Frontier's symmetrical gigabit speeds and premium TV entertainment empowers them to deliver territory-based consultations that drive strategic sales growth.

Key Responsibilities of the Customer Experience Specialist

• Deliver flawless Frontier Fiber and TV activations, reinforcing customer trust and supporting Pomona’s market expansion.
• Present Frontier’s technical advantages, including symmetrical fiber speeds and integrated TV streaming solutions, to highlight long‑term value.
• Maintain accurate documentation in specialized sales platforms, tracking activations and customer engagement to meet compliance and quota benchmarks.
• Resolve technical setup hurdles and account‑tiering inquiries efficiently, ensuring smooth transitions and completed enrollments. 
• Promote Frontier’s promotional cycles, highlighting bundled TV packages and fiber installation incentives to drive customer adoption.
• Develop expertise in residential telecommunications and consultative sales strategies, enhancing production and professional communication.

What We’re Looking For in a Customer Experience Specialist

• High School Diploma or GED required; Bachelor’s degree in Business, Marketing, or Communications preferred but not required.
• Experience in sales, retail, or customer support roles, with emphasis on performance targets and consultative engagement in residential connectivity. 
• Strong interpersonal and consultative skills, simplifying fiber‑optic and TV technology into clear benefits for households while fostering customer loyalty.
• Organized and proactive, capable of managing Pomona territory operations, meeting daily enrollment quotas, and maintaining accuracy in a fast‑paced environment. 
• Ability to leverage Frontier’s promotional campaigns to expand territory penetration and consistently grow fiber and TV adoption rates.