Customer Experience Representative

We are hiring a Customer Experience Representative to support the expansion of Frontier Fiber across Camarillo. The Customer Experience Representative engages residents with a professional yet approachable tone, explains Frontier’s internet and TV benefits, and helps families in choosing a stronger, more dependable home connection.

As a Customer Experience Representative, you are the key to unlocking each home's full potential. The Customer Experience Representative meets Camarillo neighbours where they are, listens to their goals, and uses their expertise in Frontier's service solutions to build agreements that deliver undeniable benefit, turning everyday connectivity into an exceptional experience.

Core Functions of the Customer Experience Representative

• Approach households by presenting Frontier Fiber Internet and DirecTV as the most reliable choice for connectivity.
• Address objections directly, reframing concerns into persuasive Frontier benefits.
• Guide families through enrollment and setup, ensuring confidence in their new services.
• Highlight Frontier’s competitive edge, emphasizing fiber’s immunity to peak‑hour slowdowns compared to cable.
• Promote premium features like symmetrical speeds and unlimited bandwidth, linking them to entertainment and productivity.
• Document conversions and customer feedback, refining outreach strategies for future campaigns.

Education & Experience Needed for the Customer Experience Representative

• High school diploma or GED required.
• Experience in customer experience or sales, demonstrating success in simplifying complex connectivity solutions into clear selling points.
• Natural ability to connect with residents 
• Highly disciplined in meeting daily outreach and closing targets

Preferred Skills for the Customer Experience Representative

• Connects easily with people and creates a welcoming first impression.
• Knows how to spot good areas for sales and community engagement.
• Sets clear expectations about service, installation, and equipment.
• Uses feedback to improve how objections and questions are handled.