Customer Engagement Specialist

About Us

As a Unique Repair Services Customer Engagement

Specialist, Inbound, you will act as a liaison, provide product/services

information, answer questions, schedule service appointments, and work

collaboratively to resolve any emerging problems that our customers might face

with accuracy and efficiency. Must be organized, efficient, persuasive and have

practical problem-solving skills. You will be interacting with our customers

daily and having patient and respectful behavior is a must as you are

representing Unique Repair Services.

This is a full time on-site position $20 per hour, plus Pay For Performance bonus paid out every payroll!

Who You Are

️You are a master of ownership. You see a problem; you solve the problem!

‍‍You like to help people, and your job description is just a guideline

‍️Your peers describe you as ethical and reliable

‍‍You move fast, you’re always busy and no task is too small or too big

‍ You are self-motivated, and customer focused; you know how to close the deal!

You Shouldn’t Apply If:

• You prefer working where there is no one to talk to
• Computer systems/software scare you. We don’t use much paper around here

The Job:

• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Keep accurate records of customer interactions and account related information

Basic Requirements:

• Be nice! I know, we shouldn’t have to say that, but we mean it
• Availability to work flexible hours between 8:00am and 6:00 PM
• Monday - Friday
• A minimum of 12 months sales and customer support experience
• Strong phone contact handling skills and active listening
• Strong knowledge of computer systems and software
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Must be able to type 40 wpm or more  
• Strong written and verbal communication skills
• Strong reading comprehension as well as basic math skills are required
• Ability to take on additional tasks as needed
• Ability to pass a pre-employment drug test and criminal background check
• Employment requires current eligibility to legally work in the United States

Benefits and other cool stuff:

· Medical, dental, vision, 401K with company match

· Paid Time Off

· Bi-weekly Pay

· Internal Promotion opportunities

· Company swag

If you are ready to join a dynamic team and make a difference in your life and life's of others, we invite you to apply for this Customer Engagement Specialist position today!