Customer Engagement Representative (Entry Level Position)

Learn and grow with PW Promotions, a marketing firm that values your potential. We're hiring a Customer Engagement Representative in Tarpon Springs to represent Frontier's services—including their advanced fiber internet and entertainment packages. The Customer Engagement Representative career starts with their curiosity; we'll provide the mentorship and training to help them succeed.

As a Customer Engagement Representative, your role is simple: help people feel good about staying connected. The Customer Engagement Representative shares the benefits of Frontier’s modern home services—fast fiber, smart Wi-Fi, straightforward voice plans—with honesty and enthusiasm, so customers know they’re getting speed, support, and simplicity in one.

Day-to-Day Duties of the Customer Engagement Representative

• Match customer needs with Frontier’s fiber internet, phone, and bundled services to drive territory growth and service adoption.
• Launch sales campaigns to generate leads, educate prospects, and promote enrollment across all service tiers.
• Oversee activation workflows by validating eligibility, processing documentation, and coordinating internal service delivery.
• Maintain CRM systems by logging interactions, tracking service milestones, and updating account records for campaign visibility.
• Assist in onboarding by training new hires on CRM tools, engagement protocols, and campaign execution standards.
• Collaborate with internal teams to troubleshoot service issues, refine sales strategy, and support regional expansion efforts.

What We’re Looking For in a Customer Engagement Representative

• High school diploma or GED required; coursework in communications, marketing, or business preferred.
• Experience in customer engagement, sales outreach, or account support, ideally within telecom, retail, or subscription-based environments.
• Communicates with clarity and confidence, simplifying complex service plans and troubleshooting steps for diverse clients.
• Maintains CRM accuracy with precision, ensuring data integrity across service milestones and account records.
• Demonstrates empathy and adaptability, consistently learning and adjusting to customer feedback and campaign needs.