Customer Complaint Specialist
ProKatchers
New York, NY
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JOB DETAILS
SALARY
$21–$23 Per Hour
SKILLS
Billing, Information Technology & Information Systems, Regulatory Compliance, Resolve Customer Issues, State Laws and Regulations
LOCATION
New York, NY
POSTED
4 days ago
Job Title : Customer Complaint Specialist/Intake Specialist
Location : New York, NY 10004 Hybrid
Duration : 2+ month contract (Possible extension )
Education : High school Diploma
Shift Details : M-F 9am - 5pm, 35hrs/week
Job Description:
- Enter and manage complaint and case information into designated systems.
- Retrieve and organize documents from multiple systems to support compliance with state regulations.
- Collaborate with internal teams to collect required documentation for complaint responses and fair hearing requests.
- Handle high-volume inbound and outbound calls from members, providers, and prospective members.
- Process and resolve member complaints, billing issues, and service inquiries.
About the Company
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