Customer Care Specialist

Prime Time Solutions, a sales and marketing firm in Worcester, is seeking a Customer Care Specialist to provide attentive customer support for Verizon FiOS. The Customer Care Specialist will be the helpful resource customers turn to when they have questions, offering knowledgeable support that makes every step clear and manageable.

As a Customer Care Specialist, you will greet each client directly, explain Verizon FiOS in everyday language, and support them through a smooth, face‑to‑face sales process. The Customer Care Specialist helps the client weigh their options, reinforces sales objectives, and maintains a professional tone that builds confidence and clarity.

Key Responsibilities of the Customer Care Specialist

• Start warm dialogues about client goals, then highlight how Verizon FiOS boosts home streaming and work, supporting authentic sales.
• Use simple language in-person to show how Verizon FiOS transforms daily life, making whole-home sales feel helpful for each client.
• Find natural moments in client chats to introduce Verizon FiOS perks, matching solutions to routines for genuine, value-driven sales.
• Offer hands-on, face-to-face FiOS support, ensuring client households enjoy a seamless experience while reinforcing a positive sales journey.
• Share Verizon FiOS success stories in-person, naturally encouraging word-of-mouth sales referrals within residential client networks.
• Learn from face-to-face outreach to optimize how we present Verizon FiOS, improving community sales and client joy with genuine care.

Minimum Qualifications of the Customer Care Specialist

• High school diploma or GED preferred.
• Experience in sales, client relations, or account support is a plus.
• Share FiOS benefits in friendly, conversational language that supports natural sales moments.
• Demonstrate a consistent, professional demeanor that reinforces client confidence.
• Record service updates and client needs carefully to support dependable follow‑ups.